Stefany Estrada Email & Phone Number

Quincy, MA, US

• Respond to employee inquiries via email and phone and route or escalate as appropriate.
• Perform data entry in HR systems (Paycor & Paycom) such as employee and benefit changes.
• Provide support for HR special projects, research and reporting.
• Provide technical support to employees for HRIS.
• Prepare and distribute correspondence including position and status change letters, benefit paperwork, notices, and end-of-employment packages.
• Collect and review new hire documentation submitted by hiring managers for accuracy, and follow up with hiring managers as appropriate.

Boston, Massachusetts, United States

• Managed CRM/Oracle tickets queue throughout the day and assigned them to the Financial Center Team
• Gathered and quality checked client onboarding documents to assure all requirements for manual account opening were met.
• Assisted members of the manual account opening team with any inquiries.
• Assessed escalated requests and ensured they were completed in a timely manner.
• Trained new team members.
• Created team SOPs.

• Developed an excellent understanding of bank procedures and services to assess customer’s needs and recommended solutions that ensure customer satisfaction.
• Maintained customer confidentiality, privacy, and security by adhering to industry procedures and company procedures, policies, and appropriate regulatory issues.
• Enhanced customer satisfaction by collaborating across teams for continuous process improvement.
• Maintained client data across multiple bank systems ensuring data integrity and accuracy.
• Researched discrepancies and identified errors for correction or adjustments.
• Assisted financial center associates with customer interactions, transaction processing, and discrepancy research when needed.

• Developed an excellent understanding of bank procedures and services to assess customer’s needs and recommend solutions that ensure customer satisfaction
• Maintained customer confidentiality, privacy, and security by adhering to industry procedures and company procedures, policies, and appropriate regulatory issues
• Examined checks for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.

• Answering the main telephone line to provide information about parking packages.
• Processing customers’ payments for monthly and daily activities.
• Assisting with inquiries about monthly parking cards, parking lot and general building information.
• Troubleshoot pay stations.
• Organizing receipts to help manager complete reports.
• Reviewing daily reports for daily cash bank deposits.

Miami, FL

· Processed payments and balanced register at the end of shifts· Assisted customers with inquiries about their service status over the phone and in person· Handled customers personal and confidential information with privacy· Provided administrative support to Service Advisors· Served as a liaison between customers and internal departments

Miami, FL

· Prepared food adhering to all quality standards and procedures· Handled cash and credit card transactions· Maintained inventory levels to ensure a sufficient product supply· Assisted with training process

Bachelor Of Science - Bs, Business Administration And Management, General

with a concentration of Leadership and Organizational Change

Associate'S Degree, Business Administration