-Assessed People & Culture Operating Model and designed key initiatives to improve efficiency, reduce cost and improve overall employee experience-Revemap People & Culture processes, analyze current workflows, and suggest enhancements to increase efficiency and effectiveness-Guided key stakeholders across People & Culture function to gather insights, requirements, and present proposed changes in an appealing way that would enable the change management journey to be… Show more -Assessed People & Culture Operating Model and designed key initiatives to improve efficiency, reduce cost and improve overall employee experience-Revemap People & Culture processes, analyze current workflows, and suggest enhancements to increase efficiency and effectiveness-Guided key stakeholders across People & Culture function to gather insights, requirements, and present proposed changes in an appealing way that would enable the change management journey to be successful-Created frameworks, process maps, project plans, and reports to ensure clear communication and alignment in current and future projects Show less

Launched application across regional markets; led customer operations to achieve a #2 national ranking in Costa Rica within four months, driving a 48% increase in user adoption-Developed comprehensive go-to-market strategies for Costa Rica enhancing brand visibility by 55% and achieving a 30% increase in sales within the first quarter.-Forecasted of customer operations, managed a 1M USD budget and Co-created dashboards to monitor performance metrics, identify trends, and drive… Show more Launched application across regional markets; led customer operations to achieve a #2 national ranking in Costa Rica within four months, driving a 48% increase in user adoption-Developed comprehensive go-to-market strategies for Costa Rica enhancing brand visibility by 55% and achieving a 30% increase in sales within the first quarter.-Forecasted of customer operations, managed a 1M USD budget and Co-created dashboards to monitor performance metrics, identify trends, and drive strategic initiatives that enhanced overall service quality and profitability-Established standard process to enable cross functional collaboration among marketing, product development, and customer service teams to ensure alignment on strategic goals and to enhance the customer experience, resulting in+10 successful campaigns -Cultivated a high-performing operations team, leading to a 10% reduction in operational work through automation and fostering an environment of ongoing professional development and accountability. Show less

-Led workstreams in 10+ transformation projects for Fortune 500 clients, achieving operational efficiency improvements of +20%-Conducted market research and competitive analysis to inform clients operational strategies and positioning-Authored automation potential assessments for service operations functions with impact ranging from 15-25% of baseline-Pioneered use of change management methodologies, facilitating smooth transitions and increasing client team adoption while reducing… Show more -Led workstreams in 10+ transformation projects for Fortune 500 clients, achieving operational efficiency improvements of +20%-Conducted market research and competitive analysis to inform clients operational strategies and positioning-Authored automation potential assessments for service operations functions with impact ranging from 15-25% of baseline-Pioneered use of change management methodologies, facilitating smooth transitions and increasing client team adoption while reducing resistance to new processes by 20%.-Implemented machine learning models and automated 15+ repetitive tasks, resulting in 150+ hours saved per month for junior analysts in knowledge teams. Show less

-Executed vendor performance review process and drafted improvement plan in conjunction with spend analysis that led to over 1M USD in savings per year.-Led initiatives to streamline the procure-to-pay (P2P) process, resulting in a 20% reduction in cycle time and a 50% improvement in process efficiency with top offenders-Led a project initiative for transactional work migration to 3rd party which resulted in 3 FTEs efficiency gain, directed the process standardization and documentation

Ensure the financial sustainability of AIESEC Oman by enabling new partnerships with companies and organizations that generate financial resources on short and long term.Creation successful National Product Portfolio, which was later on used for other countries as well, that enabled a 140% growth in national sales. Constantly coaching and training our sellers in order to enable them to drive growth through sales.Responsible for ensuring that relevance of the International… Show more Ensure the financial sustainability of AIESEC Oman by enabling new partnerships with companies and organizations that generate financial resources on short and long term.Creation successful National Product Portfolio, which was later on used for other countries as well, that enabled a 140% growth in national sales. Constantly coaching and training our sellers in order to enable them to drive growth through sales.Responsible for ensuring that relevance of the International Internship Product was clear and reaching out externals and internal markets. Responsible for international talent acquisition (headhunting, interviewing, selection and induction process) and the follow up during the time of the role. Conducted over 50 interviews. Show less