Stephanie Donovan Email & Phone Number

Salt Lake City, Utah, United States

As the sole UX Designer for Dentrix, the leading dental practice management software in North America, I am dedicated to enhancing the user experience for dental professionals and office managers alike. With a focus on understanding user needs and collaborating closely with product owners, I strive to identify opportunities for improvement and innovation within Dentrix. By leveraging my expertise in UX design, I aim to streamline appointment scheduling, payment processing, patient record management, and more, ultimately making the daily workflows of dentists, hygienists, and office managers more efficient and effective.

As a UX Designer at Resolver, I play a pivotal role in enhancing the user experience of Resolver's Risk Intelligence Platform. Our platform is designed to track and analyze various forms of risk, such as compliance, incidents, and threats, and translate these insights into actionable business metrics. Working closely with two dedicated product managers and their respective development teams, my primary focus is on designing new features that align with evolving customer needs and feedback.One of my notable contributions has been the development of our dashboard feature, which empowers our customers to visualize their data in a meaningful and insightful manner. In collaboration with our Customer Learning and Enablement specialist, I ensured the creation of comprehensive documentation on building dashboards. This effort not only facilitates internal teams in creating a consistent and user-friendly experience but also empowers our clients to make the most of our platform.As an active member of Resolver's UX team, I actively participated in building and expanding our component library within Resolver's design system. This library equips our internal design team with the necessary tools to rapidly create wireframes, while providing our developers with detailed specifications for seamless development. Furthermore, I have documented best practices for design system components, fostering a culture of consistency in UI and UX patterns across both our design and services teams.My role at Resolver allows me to contribute to the continuous improvement of our platform, ensuring that it remains user-centric and adaptable to the evolving needs of our valued customers.

Remote

In my role, I was responsible for contributing to an AI-powered digital product that empowers Compliance Researchers by aiding them in searching for and identifying risk-relevant information. As the sole Product Designer within the team, I worked closely with the Product Owner and Business Analyst to grasp business requirements. I also took charge of conducting user research, crafting user interview scripts, and facilitating conversations with researchers to comprehend their existing processes and discern their unique needs.Utilizing the valuable insights gleaned from these user interviews, I played a pivotal role in designing the Research Clarity platform beta. My designs were informed by a deep understanding of the researchers' workflow and requirements, ensuring that the platform effectively addressed their challenges and streamlined their tasks. Additionally, I maintained ongoing collaboration with the front-end development team to ensure the seamless translation of these designs into a functional product.Furthermore, as a member of the UX team, I consistently contributed to the creation of a comprehensive UI component library. I also documented best practices covering interactions, UX patterns, and UX writing. This collaborative effort aimed to provide a solid foundation for building a cohesive and user-friendly experience for our Compliance Researchers.

Toronto, Canada Area

I worked in an agile product lab at Canada Life, focusing on improving the member self-serve online enrollment process. This initiative aimed to digitize the paper-based enrollment method, reducing paper usage and enhancing the experience for both organizations and their employees seeking group life and health benefits.My responsibilities included:- Collaborating with subject matter experts, business stakeholders, and the product owner to understand business requirements.- Analyzing customer surveys to identify trends and propose product improvements based on feedback.- Monitoring user behavior through analytics and reporting.- Creating surveys to understand administrator needs and test assumptions before implementing designs.- Developing high-fidelity designs and prototypes and providing technical specs to the development team.- Ensuring design quality through visual quality assurance.- Conducting secondary user research to introduce new UI components when necessary.Notable achievements within an agile framework included:- Redesigning the member enrollment experience based on customer feedback and analytics, incorporating Canada Life's design system.- Enhancing the administrator dashboard with features like sorting, filtering, and saving drafts to improve usability.- Streamlining the invitation process, reducing steps for 13% of HR administrators by allowing multiple member invitations at once.- These efforts contributed to a more efficient and user-friendly online enrollment system at Canada Life.

Toronto, Canada Area

In my role, I consistently championed user-centric design within cross-functional teams, bridging the gap between business, development, and marketing. My mission was to ensure that our designs were not only user-friendly but also aligned with our business objectives and accessible to all. These collaborative sessions often culminated in the creation of wireframes complete with specifications and interaction guidelines tailored to accommodate user behavior.To fuel my design approach, I proactively conducted research on customer experiences, UX/UI design standards, and motion design. This helped me gain insights into user rationale and explore innovative ways to incorporate these insights into our design solutions.My tenure in this position allowed me to delve into modular design and design system principles. I took the initiative to establish a dynamic design system for pre-existing insurance products while also contributing to the development process for new components.Key responsibilities within these teams included:- Conducting comprehensive audits of existing components to identify recurring patterns for integration into the design system.- Proposing changes to enhance pattern modularity, consistency, and mobile-first adaptability.- Facilitating discussions on UX best practices to align our team standards.- Building and curating a library of components and symbols within Sketch for efficient use in wireframing.- Establishing a centralized resource hub to optimize resource sharing among our internal team and external contractors.

London, Canada Area

During my internship, my primary objective revolved around initiating the development of a design library intended for use by both the UX and visual design teams. Employing the principles of atomic design, I meticulously assessed all UI components spanning Great-West Life, London Life, and Canada Life, leading to the creation of a brand-agnostic symbol library within Sketch. To enhance our workflow, I harnessed the power of Lingo, enabling our team to seamlessly drag and drop components from the library, thereby expediting the creation of consistently styled wireframes.Additionally, I utilized Atlassian's Confluence to meticulously document component descriptions, usage guidelines, interaction rules, and brand-specific examples. These endeavors collectively served as a valuable and practical resource during the initial phases of Canada Life's inaugural design system implementation.Throughout my internship tenure, I consistently conducted in-depth secondary research to gain insights into user behaviors, which, in turn, informed the wireframing process. I also provided consultation on user experience and interface design for a novel life insurance calculator and mutual funds performance tool. My role allowed me to become proficient in a wide array of design tools, including Sketch, Invision, Abstract, Zeplin, Confluence, and Jira.

Waterloo, Ontario

During my time as a volunteer graphic designer with the St. Jerome's Marketing Team, my role encompassed crafting various visual assets. I took charge of designing graphics for merchandise, posters, invitations, brochures, and also had the privilege of conceptualizing the commemorative logo for the grand celebration of St. Jerome's 150th Anniversary.

Bachelor'S Degree, Global Business And Digital Arts With Distinction, Dean'S Honour List

Activities and Societies: RSA International Design Award (2018), Stratford Campus Ambassador, St. Jerome's Marketing Team Designer, St..

User Experience (Ux) Writing Microcredential, A

I was interested in increasing my understanding of content strategy, content design, and UX writing so I could better collaborate with UX.

High School

Activities and Societies: SHSM, Volleyball (Team Captain), Rugby, Softball, Yearbook Committee & Photographer, Green Team, and Founder.