Steff Hamilton Email & Phone Number

Chester-Le-Street, Gb

Durham, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

Simple, tailored payment solutions for brands and customers, changing the face of payments. Flex-e-card was acquired by EML Payments in June 2019.● Successfully delivered migration of company finance set up to facilitate purchase of Flex-e-card by EML Payments (affecting bank accounts, MIDs, internal development, customer service, external suppliers, clients)● Produce project artifacts to ensure all subject matter experts are engaged and aware of responsibilities● Chair meetings with relevant presentation packs, to working groups, focus sessions and steering committees● Communicate written and verbal status updates, building relationships and managing stakeholder expectations● Manage sprint commitment of internal development team, using agile methodology● Gather requirements and acceptance criteria for development tasks

Newcastle Upon Tyne, United Kingdom

A bank that puts the customer at its heart. The company provides products in savings, pensions, credit cards, investments, mortgages, insurance and current accounts.● Successfully delivered all Savings Operations changes at Tax Year End 2018 without issue● Coordinate and lead projects, delivered on time, to budget (financial forecasting), and at quality● Communication with subject matter experts through working groups and steering committees● Ensure project meets all internal governance board approvals

Milton Keynes, United Kingdom

A marketing services group of companies specialising in improving businesses performance, and now part of Sodexo. The company provide incentive schemes, recognition and ideas platforms for a range of clients. One of P&MM’s reward solutions is a prepaid debit card, the Spree card. - Manage the operational service delivery of all prepaid products- Directly manage team of 6, including a customer service contact team of 3- Build strong working partnerships with internal departments, including Account teams, IT, Marketing and the creative studio- Build and maintain good working relationships with all suppliers, and hold quarterly review meetings with suppliers- Assist in setup, delivery and development of new card programmes- Proactively identify areas of improvement, and manage implementation and improved processes- Communicate and develop card related customer service standards and processes- Regular operational update meetings with Account Managers- Optimise service delivery from a cost, process and customer service perspective- Monitor, analyse and review quality of cardholder query handling and response times- FCA and industry compliance, ensuring regulations are met- Ensure all back office systems are running smoothly and at optimum output to facilitate all Spree card processes- Conduct monthly one to ones with every direct report- Evaluate training and development needs for team- Recruitment of new team members

Milton Keynes, United Kingdom

- Plan and organise the migration of all external suppliers for the P&MM prepaid debit card, Spree (card platform, processor, issuing bank, production team, printers)- Conduct cost-comparison exercises to ensure suppliers are most cost effective- Create, manage and participate in pavement test plan of cards, and coordinate discovery of solutions to any issues identified- Manage the migration schedule of 100,000 cards, across 60 different clients- Communicate status updates regularly to stakeholders, including international board members, via reports and meetings- Manage the priorities of IT development tasks- Create processes to ensure individual tasks related to migration are undertaken in most effective and consistent manner- Meet regularly with Card Services team, to update on migration status and tasks and receive customer feedback from them- Monitor call volumes to Card Services and Account teams, to assess whether communications messages should be adjusted

Milton Keynes, United Kingdom

- Maintain and lead a portfolio of five accounts with range of programmes- Control and organisation of operational account activity - report production, client liaison and contact reports- Maintain good relationships with external and internal suppliers, including IT and in-house design studio- Provide training, and supervise Account Administrator informally and through weekly meetings- Clear and detailed understanding of the current status of every project on accounts- Maintain client website via content management system (CMS)- Day-to-day contact for clients and participants on all aspects of account programmes- Write, produce and deliver programme e-communications- Account finance management - job set up/close down, purchase orders, invoicing, reconciliations and budgets - Brief, implement, source and cost creative ideas for teaser and communication plans

Milton Keynes, United Kingdom

A full-service marketing agency with experience in multiple industries: automotive, entertainment, fast-moving consumer goods (FMCG), retail and IT. - Coordinate client marketing projects from initial brief to delivery - Regular liaison meetings and conference calls with clients- Manage production between account team and design studio, acting as quality control and proof reader- Maintain RSM Auto website via content management system (CMS)- Multi-browser testing of client websites- Perform client website critiques- Manage company LinkedIn and Facebook profiles- Manage production of monthly client organic SEO reports- Champion agency accreditation with Recommended Agency Register (RAR)

Milton Keynes, United Kingdom

A leading international agency specialising in creating and delivering customer intelligence programmes, using mystery shopping, online customer satisfaction surveys, in-store brand compliance audits, footfall data and financial results. - Account Manager and operational support during project set up- Develop projects for new and existing clients- Produce questionnaires, assignment instructions and location information, and reporting website set up- Create executive summaries- Accurate proof reading- Liaise with other areas of the business, Marketing, IT and design agency- Set up a visit calendar to match client trading timetables- Ensure client incentive processes meet service level agreements (SLAs)- Once projects are live, ensure effective handover to Account Manager and Client Support Executive

Birmingham, United Kingdom

NB Relocation due to internal transfer following company restructure- Business rate payment and refund management with billing authorities- Lodge applications for empty rate relief on vacant property- Appeal paperwork support to national rating team

Edinburgh, United Kingdom

- Administrative support to the business rates department - client proposals and submissions for valuation tribunal/appeals- Liaison to regional offices, clients, assessors and billing authorities- Secretarial duties, including diary management- Manage department fees, issue invoices and maintain financial tracking documents- Coordination of client property inspections- Maintenance of business rates databases

Master Of Arts (M.A.), Business Studies

Education record