Manage a team of 10+ Agents as my individual team.Manage departmental team of 127 agentsSome work remotelyEngaging and tracking teams productivityConducting 1-2-1, performance reviews, probation, absence.Keeping to SLA'sTrained out the integration of the new Genesys telephony platformOverall managing the team and expectations and reporting to the business.Building spreadsheets that are used by the department to track department productivity.

Achievements and responsibilities:Serving CustomersManaging incoming phone calls and mailReplenishing and restocking the shop floor, always ensuring high level of stock managementefficiencyAlso assumed the role of Assistant store manager

Achievements and responsibilities:Serving CustomersManaging incoming phone calls and mailReplenishing and restocking the shop floor, always ensuring high level of stock managementefficiencyAlso assumed the role of Assistant store manager

Achievements and responsibilities:Hitting sales KPI'S Daily, Weekly and monthlyKeyholder, Run the store when no senior management is in. Run Daily operations.Building Rapport with customers to make sure we are suiting their needs.Updating the Company on progress. (Personal & Store)

Achievements and responsibilities::Managing a team of 15 call center agentsCalling potential business customers to sell.Answering incoming callsTyping all necessary documents and correspondence as requiredHitting KPI'S on a daily basis.Dealing with Complaints and objectionsManaging a team as a lead coach, doing 1-2-1 reviews for the team and progression reviewsLeading a team to hit KPI's and personal goals

Achievements and responsibilities:Hitting sales KPI'S Daily, Weekly and monthlyKeyholder, Run the store when no senior management is in. Run Daily operations.Building Rapport with customers to make sure we are suiting their needs.Updating the Company on progress. (Personal & Store)