Steffan Thomas Email & Phone Number

Brighton, England, United Kingdom

Brighton, England, United Kingdom

Provided high-quality consulting and implementation services to multiple external clients, maximising consulting revenue while ensuring high levels of customer satisfaction.Served as lead consultant for problem identification, software specification and design, implementation, documentation, testing, client training, and solution deployment, following Epicor’s Agile methodology.Identified gaps and inefficiencies in clients' business processes and developed plans for implementing more efficient and robust systems.

London, England, United Kingdom

Led the development and implementation of project strategies to achieve £2 million in annual recurring revenue (ARR) for multiple European clients. Cultivated and maintained strong relationships with internal and external stakeholders across various projects.Acquired a deep understanding of clients’ business requirements and collaborated with key stakeholders to develop a partnership strategy and success plan focused on delivering measurable outcomes.Fostered a culture of continuous improvement by implementing the latest technological capabilities to enhance customer success and operational efficiencies.Led projects for key clients, including Electronic Arts Europe, Morrisons UK, Ubisoft Entertainment SA, MediaMarkt Germany, and Activision Germany.

London, United Kingdom

Managed the business requirements relationship between the client and Mediamorph’s key stakeholders, ensuring SaaS implementation and project delivery aligned with complex client objectives and mutually agreed timelines.Led the development and management of comprehensive test plans for new client software rollouts, including dev-testing, UAT, end-user training, regression testing, smoke-testing, and post-launch hypercare.Authored comprehensive client end-user documentation including user guides, release notes, and training materials.Successful integration of Mediamorph’s SaaS platform into the Liberty Global VOD Royalty team in Amsterdam.

London, United Kingdom

Developed, managed, and implemented strategic plans and tactics to achieve the company’s retail objectives, ensuring alignment with client and organisational goals.Concentrated on achieving KPIs for home entertainment products—DVD, Digital, and Games—in the UK retail market.Conducted in-depth market research and trend analysis, providing insights and recommendations to Senior Management, Brand Marketing, Sales, and Finance to develop strategies for the £300 million TV and Family video markets.Delivered regular analytical, insightful, and solution-focused reports to maximise revenue targets within the company’s DVD and Digital business channels.As part of ‘HMV Team Sell’, delivered £35m customer revenue, 10% greater than internal targets in a declining market.Played a crucial role in optimising the Inventory Management process for the company through high accuracy of sales forecasting, clearly communicating stock risks and identifying sales opportunities.

London, United Kingdom

Led and managed demand forecasting and supply plans for Universal Pictures Home Entertainment products in the non-traditional DVD sector, including Boots, Primark, Superdrug, and Matalan.Oversaw a team dedicated to analysing and refining customer forecasts, aligning them with internal projections and driving improvements in sales accuracy and client satisfaction.Analysed sales data to identify trends and opportunities, providing actionable insights to Sales and Operations teams for optimising distribution and driving business growth.Successfully project-managed a six-month rollout of a new in-house Vendor Managed Inventory system, resulting in improved in-store availability, greater stock efficiency, and reduced stock returns.

London, United Kingdom

Built and managed relationships with content partners to support the delivery of market-leading DVD and Music offerings in the expanding non-traditional sales market.Developed plans that maximised consumer sales in the retail space, aligning with strategic, long-term joint business plans in collaboration with Sales, Marketing, Demand Planning, and Operations functions.Acquired a deep understanding of buying, budget management, effective marketing strategies, and in-store point-of-sale implementation, enabling the successful execution of strategic product-related plans.

London, United Kingdom

Based at Walt Disney offices, London, UK.Managed a team of four Customer Availability Managers, fully accountable for demand forecasting and supply of all Walt Disney Home Entertainment products (DVDs and Games) in the UK and French retail markets, including Tesco, Sainsbury's, Morrisons, Asda, Carrefour France, and the Disney Store.Led and achieved significant process improvements while maintaining strong operational performance in functional responsibilities, consistently surpassing client KPIs.Maintained on-shelf consumer availability of over 98%, improved year-over-year stock efficiency, and reduced customer returns, contributing to enhanced KPI performance for the department compared to previous years.

London, United Kingdom

Managed the Vendor Managed Inventory (VMI) team responsible for supplying all Universal Pictures products (DVDs and Blu-rays) to the UK retail market, ensuring successful implementation of targeted plans.Drove process improvements and supply chain efficiencies in collaboration with various internal and external stakeholders, ensuring close alignment and integration of inventory plans with the Sales and Operations Planning team.Achieved recognition as the first department to implement the company’s “Lean” continuous improvement project, resulting in over £250,000 of distribution cost savings within the first 12 months.

London, United Kingdom

Responsible for analysing sales and demand data to provide insights and support decision-making processes aimed at improving business performance. Worked closely with the sales, marketing, and finance teams to forecast trends and identify sales opportunities.