Steffani Estevo Email & Phone Number

State Of São Paulo, Brazil

Israel

Brasil

Career analysis, creation and editing of CVs and social networks, guidance of courses and certificates. https://steffaniestevo.wixsite.com/estevo-consultoria

Colômbia

Management and development of the CX App, Special Cases and Social Networks teams. Operation that serves a total of 17 Latin countries, focused on application support, escalation of bugs and incidences for the different product fronts and care and maintenance of social networks (Facebook Communities, Instagram, Official Facebook, Telegram and Google Play Review). Continuous process improvement projects and new features with the product.

Colômbia

Brasil

Management and development of teams and processes in the area of ​​software configuration focused on the food industry. Area structuring, creation and registration of processes, development and application of metrics, performance with commercial and relationship. Creation and development of new features with the Product team, aiming at improvements in the platform.

Brasil

Brasil

Management and development of teams and processes with data analysis, metrics, projections and results. Coaching for career development, creation of spreadsheets and dashboards, conciliation and recovery of values, projects for new business models. Management of teams of different seniorities and scopes, for specialized service in condominium backoffice, invoices and B2B.

Brasil

Team management and development, with KPI's analysis (TMA, CSAT, HR), implementation of new processes and tools. Support for Microsoft individual accounts and billing from native Portuguese countries.

Brasil

Management and development of the IRT team (Incident Response Team) responsible for high severity cases of customer support (assault, harassment, fraud). Analysis and application of new processes, implementation of new KPIs and work methodologies.

São Paulo E Região, Brasil

Face-to-face driver assistance, focal point for payment issues, reports, training and trilingual events. Elaboration of support logics, handling of backlog of special cases and point of contact with global stakeholders.

São Paulo Area, Brazil

Negotiation of new contracts, conciliation and control of expenses. Trilingual service to suppliers and customers, closing monthly invoicing and updating the sales system.

São Paulo, São Paulo

I have done work in different areas, such as: events; still and editorial. My greatest achievements were the coverage of Carnaval Paulista for three years and fairs like FEBRACE.

São Paulo

Merchandise control, campaign organization, sales layout, cash flow management and salespeople.

Specialty, Digital Product Leadership

Activities and Societies: Demo Day.More than 150 hours of complete and in-depth content, from product fundamentals to business strategy.

Master Of Business Administration - Mba, Management, Entrepreneurship And Marketing

The course proposes, in a year of formation, to offer knowledge and experiences for those who seek to position themselves as highly.

English - Exchange, English Language And Literature, General, 95

Exchange for the improvement of the English language.

Bachelor Of Photography, Digital Communication And Media/Multimedia, 85

Activities and Societies: Exhibitions and curatorship.In this course the student will be trained to work in the various market segments.

Desktop Publishing, Software And Media Applications

Photoshop for image manipulation; Illustrator for vectoring; InDesign for publishing.