Steffanie Smith Email & Phone Number

Brown Deer, Wi

•Manage two departments: Post Closing Suspense Department and Document Control Department.•Reduced Document Control Department’s turnaround time by 7 days by reconstructing workflow processes. Reduced overall turnaround time for document collection by 60 days by adding additional check points within the process.•Maintained acceptable production levels within the Suspense Department when staffing was cut by 50%, by streamlining process and procedures and shifting job responsibilities.•Hold weekly department meetings and monthly investor relationship calls.•Communicate and negotiate with investors on difficult loan scenarios to eliminate deficiencies and get loans sold to the market.•Take a bi-weekly inventory of aged, unsaleable, and investor reject loans on the warehouse lines and report status to upper management for awareness and strategy planning.

• Responsible for 10 direct reports. • 2012 103.44% of approval goal and 110.13% of closing goal. 2011, 121.04% of approval goal and 148.05% of closing goal.• Hold daily whiteboard meetings and weekly employee feedback sessions. • Must examine daily reports to monitor status of the team’s compliance with DOJ reporting standards, production progress, errors, and pipeline aging. • 1 of 2 supervisors to develop a new Liquidation Solicitation Phone Team. Developed workflow processes, employee goals, and a solid inter-departmental referral system for new business. Was responsible for growing the project to over 500 inter-departments referrals per month within the first 3 months.• 1 of 2 supervisors to enhance the entire FHA process. Reworked guidelines, employee processing manual, streamline workflow process, job aids, and created new control reporting.

• Perform risk analysis and make decisions regarding deficiencies identified during the audit process. Performed due diligence audits on mortgage loans to insure compliance with lending guidelines.• Identified transaction components that indicate a potential for misrepresentation, perform investigative work to resolve the issues identified and accurately record data. • Responsible for solving problems that occurred when loans was sold to the secondary market. • Responsible for maintaining the satisfaction of 17 accounts. • Increased loan closings by 25% within a four-month period and closed on average of 55 loans per month.

Milwaukee, Wi

• Responsible for maintaining acceptable production levels and finding ways to reduce timeframes within our team. • Increased approval percentages by 15% in a three-month period, which decreased turn around times by 10 days for approved files. • Worked with and problem solved with other departments to find solutions to inter-department problems. • Performed phone audits for team members to insure they were providing customers with the correct information. • Responsible for providing weekly reports to management on the progress of team volume.

Milwaukee

• Underwrite mortgage loans under FHA, conforming, and 2nd mortgage guidelines using Calyx Point originating software. • Developed a training program and workflow process for new loan processors and loan officers.• Prepared payroll for employees and complete company quarterly taxes filings with QuickBooks software program. • Responsible for hiring, terminating, and development of employees.

Master Of Business Administration (M.B.A.), Management

Bachelor Of Applied Science (Basc), Business With A Minor In Finance