Steffanie Smith Email & Phone Number

Brown Deer, WI

• Manage two departments: Post Closing Suspense Department and Document Control Department.
• Reduced Document Control Department’s turnaround time by 7 days by reconstructing workflow processes. Reduced overall turnaround time for document collection by 60 days by adding additional check points within the.
• Maintained acceptable production levels within the Suspense Department when staffing was cut by 50%, by streamlining process and procedures and shifting job responsibilities.
• Hold weekly department meetings and monthly investor relationship calls.
• Communicate and negotiate with investors on difficult loan scenarios to eliminate deficiencies and get loans sold to the market.
• Take a bi-weekly inventory of aged, unsaleable, and investor reject loans on the warehouse lines and report status to upper management for awareness and strategy planning.

• Responsible for 10 direct reports.
• 2012 103.44% of approval goal and 110.13% of closing goal. 2011, 121.04% of approval goal and 148.05% of closing goal.
• Hold daily whiteboard meetings and weekly employee feedback sessions.
• Must examine daily reports to monitor status of the team’s compliance with DOJ reporting standards, production progress, errors, and pipeline aging.
• 1 of 2 supervisors to develop a new Liquidation Solicitation Phone Team. Developed workflow processes, employee goals, and a solid inter-departmental referral system for new business. Was responsible for growing the.
• 1 of 2 supervisors to enhance the entire FHA process. Reworked guidelines, employee processing manual, streamline workflow process, job aids, and created new control reporting.

• Perform risk analysis and make decisions regarding deficiencies identified during the audit process. Performed due diligence audits on mortgage loans to insure compliance with lending guidelines.
• Identified transaction components that indicate a potential for misrepresentation, perform investigative work to resolve the issues identified and accurately record data.
• Responsible for solving problems that occurred when loans was sold to the secondary market.
• Responsible for maintaining the satisfaction of 17 accounts.
• Increased loan closings by 25% within a four-month period and closed on average of 55 loans per month.

Milwaukee, WI

• Responsible for maintaining acceptable production levels and finding ways to reduce timeframes within our team.
• Increased approval percentages by 15% in a three-month period, which decreased turn around times by 10 days for approved files.
• Worked with and problem solved with other departments to find solutions to inter-department problems.
• Performed phone audits for team members to insure they were providing customers with the correct information.
• Responsible for providing weekly reports to management on the progress of team volume.

Milwaukee

• Underwrite mortgage loans under FHA, conforming, and 2nd mortgage guidelines using Calyx Point originating software.
• Developed a training program and workflow process for new loan processors and loan officers.
• Prepared payroll for employees and complete company quarterly taxes filings with QuickBooks software program.
• Responsible for hiring, terminating, and development of employees.

Master Of Business Administration (M.B.A.), Management

Bachelor Of Applied Science (Basc), Business With A Minor In Finance