Steffany Gendron Email & Phone Number

Newhouse, Uk

Planing forecast across the wide EMEA Energy portfolio. I also manage the forecast and escalations of several large key OEM accounts. I put in place cross functional reviews to address forecast accuracy and actions or decision needed to align the demand plan. As well as reviews with factories current and future buffer and plans to ensure alignment within the supply chain and customer needs.

Newhouse, Uk

Managing customers demand against factories supply within the European Residential Thermal Solution business of Honeywell, alligning with on time to request metrics, forecast accuracy as well as revenue and inventory target.

Newhouse, United Kingdom

I currently support UK and Belgium accounts for Original Equipment Manufacturer (OEM) customers for the Environmental and Energy Solutions business at Honeywell. I process all customer’s orders and schedules in SAP, handle queries of all types (pricing, logistics, stock availability, etc.) concerning orders and liaise with planning, production, logistics and sales to minimize delivery delays for customers. I also run daily reports to monitor backlog and proactively identify and prevent potential issues with orders. I am part of the Kaizen (continuous improvement) team as well as the Process Specialist team within the centre and I often give training to my peers for the topics I am a subject matter expert in.

Glasgow, United Kingdom

Short time contract where I provided support and help troubleshoot customer’s issues with their video games on consoles and PC.Daily tasks included responding to all active inquiries (phone and email) by applying knowledge gained on in house PC/console training and searching of macros/knowledge articles to troubleshoot customer issues. Inquiries were mainly French but also sometimes in English.

Eurocentral, Motherwell, Scotland

- Customer service and excellent telephone manner. - Translation French to English/English to French of technical (call servers) information. - Manage customer’s individual requests up to successful resolution following tight deadlines (SLA) and record all actions in internal ticketing tool for follow up. - Follow up on activities of engineers, on site teams and account team by email, phone and internal communications to ensure efficient resolution of customer’s issues. - Keeping up to date the common knowledge base (Wiki format) as well as preparing (Excel) and presenting monthly reporting to management.- Acting as Subject Matter Expert (SME) and supervisor/trainer for the operational transition of the Service Desk to Belgrade/Serbia.

Vaudreuil-Dorion, Quebec, Canada

Part time position. - Customer service. Deal with and resolve efficiently customer complaints. Multitasking, organisation of stations, constant learning (in house training courses) and money management.- Money management and bank deposits (“end of day”) as well as carrying inventories and orders for the restaurant. - Planning and organizing work shifts as well as supervise and train employees.

Île-Perrot, Quebec, Canada

- Development of simple and efficient communication style due to language barrier. - Creativity to develop learning exercises and activities. - Support students in the learning of a new language.

Bachelor Of Science (Bsc), Health Science, Honours

Part time student at the Open University, studying Health Science. Program includes a combination of science topics such as biology.

Pre-University Dcs, Life Sciences, Honours

Specialized in Physics (engineer), Biology and Forensic Sciences.

High School Diploma, Obi And Sebec, Honours