• Educates and assists Shoppers and Members• Provides excellent customer service using phone. Email, and chat• Quickly resolves problems by researching available resources• Monitors multiple channels of communication simultaneously• Provides feedback on ways to improve existing systems

• Lead a team of 8-10 employees daily• Ensured proper company procedures and policies were followed • Addressed customer complaints ensuring a mutually beneficial result was achieved• Managed inventory and submitted stock orders

• Designed and produced marketing materials, internal newsletters, patient information packets, videos, doctor biographies, and "Comeback Stories".• Managed company website and social media content.• Created and maintained location and doctor pages on Yelp, Google Maps, Apple Maps, and Google business services.• Worked to create web profiles for the practice’s fellows. • Met with outside account executives to determine possible advertising opportunities

Worked on a team auditing Encore's public relations activities• Researched additional public relations and funding options not being used by Encore• Researched and recommended social media strategies to improve awareness and outreach• Developed strategies to increase volunteer recidivism • Reached out to local advertisers to negotiate quotes for advertising• Created an educational public relations manual for Encore detailing useful PR activities• Created media contact list for Encore• Presented findings and recommendations to Encore’s board of directors

Worked as a web designer, graphic designer, and document manager for a southeastern pageant company. In this position I was responsible for designing logos, building their web page, designing brochures, sending out all marketing material, securing venues, compiling guests lists, and setting up AV equipment and stage decorations. This position taught a great deal about event management, marketing, working with vendors, and how to manage a large diverse workload.