Steffen H. Email & Phone Number

Hamburg, Hamburg, De

Berlin, De

Member of the executive board. Responsible for all technical aspects and technological resources within Seven Senders. Establishing a technological vision for the whole organisation and leading the technological development. Supporting the continuing growth of Seven Senders during the scale-up phase, driving change and further development of self-organised agile teams.Driving growth of SaaS offering with joint P&L responsibility to improve both top line growth and bottom line profitability while following entrepreneurial approaches with new services.

Berlin, Berlin, De

Responsible for marketing, category management, business intelligence and tech. This includes end-to-end P&L responsibility for whole organisation, also including marketing budget. Business transformation of marketing and category management to reflect new market realities during COVID crisis and recapture lost revenue. Entrepreneurial approach to implementing additional business categories to drive both top-line revenue and bottom-line profitability.

Berlin, Berlin, De

Responsible for business intelligence and technology function. Developing and implementing a business transformation strategy to bring the whole organisation on the path to becoming a technology organisation while transitioning from scale-up to established mid-sized corporation. Development of a new business intelligence platform to drive organisational change to a more data-driven organisation and faster decision speed.

Berlin, De

Responsibility for whole of IT (CIO), reporting to COO.IT includes all online shops across all brands of MYTOYS GROUP, logistics, data warehouse / business intelligence, user help desk and IT operations. Leading the IT division of five departments with over 150 employees.Main responsibilities and achievements include:- Responsibility for IT budget of > €15m- Rapidly scaling the IT organisation from 90 to over 150 employees within less than 2 years- Defining the strategic goals of IT- Advising business with IT issues and establish a partnership with all business units- Managing innovation- Standardizing development processes and metrics- Being part of the management team that defines the future of the MYTOYS GROUP- Driving agile within the organisation as part of the digital transformation- Implementing OKR methodology and increasing focus of organisation- Roll-out of new shopping e-commerce platform (developed in-house) across all bands, and implementing new brand (www.yomonda.de) in record time, and setting-up shop-in-shop concept (www.sneakery.de)- Development of business intelligence platform, including self-service BI- Push the change towards "mobile first" within the organisation- Setup TechLab Madrid as a specialised development office for mobile app development

Munich, De

Responsible for global Application Development & Maintenance Sourcing with a total yearly spend of over 400m p.a.Developed and implemented the global ADM sourcing strategy under close alignment with global CIO community including Allianz Group COO and Group CIOConduct global RfP for Global Leaders for Allianz strategic platforms and Regional Challengers focused on strong suppliers in the regionsNoticeable improvement of daily rates and frame contract terms with outsourcing partners, including measures to improve quality delivered by suppliers (i.e., function point analysis)Implement changes of application development & maintenance processes (together with division heads) to increase efficiency and effectiveness both for internal resources (both on-shore and off-shore) and together with external providersActive management of global outsourcing vendorsAdditionally: Leading legal & contract work stream for internal IT carve-out and outsourcing. This carve-out moved > €100m yearly spend towards the shared services organization, and started a massive transformation program

Munich, De

Profit and loss (P&L) responsibility for shared service with total revenue of over €35m within the Allianz group globally, in total more than 150,000 usersEnd to end responsibility for all services in the collaboration and communication topic area. This includes telephony, video / web / audio conferencing, email and document management and covered every aspect related to IT infrastructure operationsService and product life cycle responsibility: Development of new products, introduction of new products within Allianz group, global roll-out including user training, and product retirement at end of life cycleApplication development & maintenance responsibility for in-house developed productsIntroduction of social media within Allianz groupImprove and standardize processes and interfaces, using ITIL frameworkLeader of 4 teams with a total of 40 employees across 3 locationsSupporting large change management within the organisation, from a cost-focused infrastructure provider for one operating entity to a global service organization with P&L responsibilitySteering of external service providers that were responsible for IT operationsResponsibility for improvement of existing services and development of new servicesDirect interaction with top senior executives of Allianz operating entities to discuss roll-out of services to increase functionality and bring innovation to the business while reducing costOne highlight was the transformation of customer contact centre infrastructure for Allianz Germany, with 10,000 users under a very tight timeframe with no negative impact to he business and not only technology change but also increased flexibility and reduced cost for the business. This project was seen as best practice example how to steer a complex project

Munich, De

Responsible for operations of the core insurance system of Allianz Deutschland (ABS) and operations of web portal (allianz.de und allianz.com) as well as customer contact centre infrastructure and vendor managementLeading 4 teams with a total of 40 employees across 2 locationsMain focus area was conducting the business transformation and change management process, as the unit had been transferred from a local operating entity to a global shared service entity with a global responsibility

Munich, De

Focus on collaboration and communication services for largest insurance company in Germany, including responsibility for customer contact centre infrastructure, and the management of the outsourcing providerProject preparation and execution to migrate customer contact center platform to new technology (IPT) and a new providerLeader of 3 teams with 30 employees across two locations

Munich, De

Focus on collaboration and communication topicsResponsible for customer contact centre infrastructure and vendor managementLeader of 3 teams with 30 employees across two locations Responsibility for the management of the outsourcing provider for the customer contact center of Allianz Germany with over 10,000 usersProject preparation and execution to migrate customer contact center platform to new technology (IPT) and a new provider

Munich, De

Responsibility for the management of the outsourcing provider for the customer contact center of Allianz Germany with over 10,000 usersProject preparation and execution to migrate customer contact center platform to new technology (IPT) and a new provider

Boston, Massachusetts, Us

Start in Frankfurt, transfer to Sydney (2005) and Munich (2008)Core member of financial services practice areaPlanning and leading of client projects with mixed BCG and client teams within Europe and Australia

Walldorf, Bw, De

Administration of internal IP network for SAP, including the setup of the new network infrastructure for a new building, and the update of routers and switches. Responsibilities also included 3rd level troubleshooting.

Supporting cancer research lab with researchStarted a program to upgrade IT infrastructure of lab, including improved backup facilities of critical research data

Master Of Business Administration (Mba), Business Administration And Management, General Management

No Degree, Leading People And Teams (Part Of Open Enrollment Program)

Abitur, Focus Lectures: Mathematics And Physics

Diplominformatik / Master, Computer Science

Part Of Informatik Diplom, Computer Science

Computer Science (Part Of Master'S Degree At Universität Karlsruhe), Computer Science