Steffi David Email & Phone Number

Mumbai, Maharashtra, India

• Content Trust & Safety Specialist at Bytedance (TikTok)
• Spearheaded global content moderation and platform integrity strategies for a diverse user base, leading to a notable 25% increase in overall user satisfaction and a 20% growth in active users.
• Led and successfully executed projects related to platform integrity, user growth that required user confidentiality, and risk mitigation, resulting in a 90% increase in overall user experience satisfaction.
• Proactively reduced Average Handling Time (AHT) by 15%, optimizing content moderation processes for increased efficiency, continuous improvement and achieving a 96% accuracy rate under high-pressure conditions.
• Implemented and managed a comprehensive training program for content moderation teams, resulting in a 95% improvement in proficiency and an 80%reduction in content policy violations according to the playbook and.
• Consulting the policy team in regards with any feedback for any policy issues for better performance and any further appeals.

Mumbai, Maharashtra, India

• Technical Recruiter at Staff Trader
• Utilized diverse platforms such as Indeed and Monster, implementing varied sourcing methods, leading to an 80% increase in candidate pool diversity and overall quality while managing the data in Excel sheets.
• Conducted recruiting calls, interviews, and documentation, adapting sourcing strategy based on geographical locations, resulting in a 75% improvement in regional talent acquisition.
• Established and cultivated industry contacts, building a robust skilled trades candidate pipeline, reducing time-to-fill positions by 60%.
• Implemented a comprehensive candidate evaluation process, assessing soft skills, commitment to safety protocols, and compliance with industry regulatory compliance, ensuring an 80% increase in the quality of hires.
• Facilitated seamless communication between hiring managers and candidates, presenting qualified candidates promptly after a thorough review, and working collaboratively resulting in an 80% reduction of time-to-hire.

Mumbai, Maharashtra, India

• Public Relationship Executive at Raju Mitter & Company:
• Elevated professional relations with external parties, resulting in a 65% increase in collaboration opportunities and partnerships.
• Efficiently managed and allocated artists, leading to a 60% improvement in resource utilization and project delivery timelines. product management
• Orchestrated successful events and interviews, contributing to an 85% rise in positive media coverage, collaborate and communicate with new clients, and networking for brand visibility and business growth.
• Recognized and recruited emerging talents, diversifying the talent pool by 70% and enhancing the company's creative capabilities. Customer success
• Implemented innovative communication strategies, leading to an 80% increase in positive media mentions and improved public perception.

Postgraduate Degree, International Business

Bachelor Of Commerce - Bcom, Bachelor Of Commerce