Steffi Rowe Email and Phone Number

Administrative assistant for a busy legal transactions department. Responsible for administrative tasks, drafting contracts and managing the calendars and deadlines of the corporate counsels.

Sunnyvale Volkswagen – SunnyvaleManaged wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on thespot.Routinely answered customer questions regarding merchandize and pricing.Asked open-ended questions to assess customer needs.Recommended new extended warranties and other vehicle protections to customers, resulting in a 72% in add-on business.Maintained friendly and professional customer interactions at all times.Wrote sales contracts for orders obtained and submitted orders for processing.Recommended loan approvals and denials based on customer loan application reviews.Submitted loan applications to the underwriter for verification and recommendations.Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.Maintained friendly and professional customer interactions.Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act,Privacy Act and Community Reinvestment Act.

Negotiated prices, terms of sales and service agreements.Managed a portfolio and increased sales volume by adding 42 new clients and 51000 in additional sales revenue Completed dailyoutbound calls, up to 8 hours per day.Contacted new and existing customers to discuss how their needs could be met through specific products and services.Supervised a team of 7 people and was responsible for their learning and development as well as their ability to hit daily,monthly, and quarterly goals.In charge of negotiating contracts and mounting relevant documentation of past present and future clients to the main officelocated in Texas.Perfected client relationship management skills of my own clients and those of the entire team.

Served over 35 bakery customers daily with professional and effective customer serviceCarefully and attentively took customer orders by phone and in personOpened and closed bakeryComplied with all health and safety codesEstablished and maintained positive vendor relationshipsEstablished merchandising, sales and profit objectivesAssisted staff in building their expertise of coffees, teas and merchandiseServed individually made coffee drinks to over 64 customers daily