Steffi Chen Email & Phone Number

Tucson, Az, Us

San Francisco, Ca, Us

Lead an eight (8)-person Digital Content Production team that specializes in the Ticket Commerce flow for the Walt Disney World (WDW) and Disneyland Resort (DLR) websites. Coordinated and aligned team efforts based on identified business goals and product sale dates. Held weekly roadmap meetings with various managers, key stakeholders, and directors to report on and intake any known or future projects. Established new processes to improve team efficiency, increase content security, and implemented new ways of determining resourcing and estimates on future projects. Trained and mentored other digital producers in the content and commerce space and provided support where necessary. Boosted remote team morale by establishing fun trivia game days and ongoing Bingo games. Notable Accomplishments & Critical Involvement:* Maintenance of a $2.1million dollar budget to support all ticket sustainment efforts for both WDW and DLR* Participated in the development and successful launch of various highly confidential, highly sensitive offers – including items related to the Annual Passholder program, WDW Seasonal Events such as Mickey’s Not So Scary Halloween Party, and uplifting various aspects ofthe ticket commerce flow* Acquired Certified Scrum Master certification

As part of the Digital Content Production team, some of my core responsibilities include: updating web and app content, creating new pages, managing and utilizing various CMS and database platforms, covering a 24/7 content on-call shift every six weeks, working with key stakeholders across the business in order to ensure the end product is aligned with business objectives, budget and project management, coordinated the sustainment efforts of the Dine Technology Space, worked closely with various technology studios to develop new components and functionality, created and managed several collections of Postman scripts in order to automate troubleshooting efforts. Notable Accomplishments & Critical Involvement: - Creating and implementing a new Redirects Policy - implementing and coordinating hundreds of Akamai 301 Redirects for the Production team; Became the subject matter expert and a trusted representative to the Change Advisory Board- Critical in highly visible tactics that impacts hundreds of thousands of guests. Examples include: Star Wars: Galaxy’s Edge land opening and Disney’s temporary closure and reopening efforts due to COVID-19- Strategized and coordinated the combined efforts of various teams and producers in order to align with highly visible media announcements of new and returning events. Examples include: EPCOT Food & Wine Festival, Mickey’s Very Merry Christmas Party, Mickey’s Not So Scary Halloween Party

Charleston, Sc, Us

Assisted with the web migration of several of MUSC's websites from SiteExecutive to the Sitecore CMS platform. Became a subject matter expert in Sitecore CMS functionality and capabilities. Worked closely on strategic web issues with various local MUSC Web Team members, but also supported the offshore content implementation team when clarification and additional training was needed. This position requires a heavy emphasis on detail orientation and critical analysis of the vast amount of content to be migrated in a very short project timeframe.Daily Duties Include:- Thorough content analysis with a heavy emphasis on reformatting and correcting submitted content to fit within established standards and to ensure consistency among various subsites; Extensive content audits to ensure sitemap and URL matrices are aligned- Quality Assurance (QA) of implemented content within Sitecore to ensure that the product aligns with client's expectations- Creating and utilizing more complex components in Sitecore that is typically not available to subsite admins- Brain storming and leveraging components in an “outside of the box” mindset in order to accomplish the client’s end goal without compromising on functionality or creating technical debt- Creating documentation on best practices and step-by-step "How To" Guides for future content authors and Sitecore Admins at MUSC; Held and led several training sessions with offshore team members on new component usage- Raised awareness of possible future web sustainability issues regarding component usage, content organization, and digital assets within the media library

New York, Ny, Us

- Majority of efforts were under the Park IP (Legal) sector of Welocalize - much of my work involved communicating and collaborating with internal PMs and various freelance translators/large language service providers found around the world. Required a strong understanding of timezone changes and cultural differences as well as the ability to work efficiently and communicate effectively with remote teams- Conducted exhaustive audits of translation quality, projection of work, and overall health of accounts to provide solid business cases for expanding the supply chain, maintaining the balance of work between various providers, or for general awareness of the state of an account. - Lead the team in innovative means to reduce repetition and automate our processes; updated and implemented documentation that enables future sustainability of various tools and guides used- Primary responsibilities included creating reports and Macro-enabled dashboards in Microsoft Excel and Power BI for strategic account planning

Became the subject matter expert on the CMS platform, Adobe Experience Manager (AEM). Vet out functionality of custom site enhancements and components; strictly enforce established Client web standards to deliver an end product that exceeded all expectations. Manage the expectations, workload, and deadlines of many different projects at a single time in an extremely fast pace environment. Meticulously organize, document, and audit manuscripts and assets provided by the Client to ensure that future development for the project is efficient and cost effective. Contribute information on very specific technical functionality to business requirement documents. Facilitate end user training, as well as creating training documentation to further promote the standards of the CMS.

Ghost writing, editing, rewriting, reformatting, and tailoring all blog posts and website content to the small business audience. Overlooks content management and development, and generates new and creative ways to inspire new and growing ventures to invest in a premium domain for branding purposes.

Scottsdale, Arizona, Us

Promotes Associate success by providing support for multiple teams and operational leaders through documenting business requirements, technical specifications, and providing level one troubleshooting as needed. Translates quantifiable data into a narrative for executive consumption and applies project coordination and organizational skills to implement new initiatives designed to promote Associate success. Develops and executes quality assurance measures to ensure all HB custom technical solutions surpass Client expectations.

Tempe, Az, Us

Worked with small business owners and aspiring business owners to create an innovative way to establish and maintain a successful online presence. Required thorough knowledge of the dozens of products that GoDaddy.com offers as well as knowledge of products and strategies of major competitors. Provided exceptional customer service to our customers. Consulted with customers to assess their needs, develop solutions, and recommend the right products and strategies to help their business succeed. Required strong communication, organizational skills, and a constant desire for challenge and growth.

San Rafael, Ca, Us

Extensive training on credit card information and payment methods, processes refunds and additional charges, extensive customer service and access to sensitive confidential information. Majority of the position was spent on the phone with clients from major companies.

Trained to be a server; needs to have extensive knowledge of the menu. Make change, used the POS system to place food orders, ran food to their respective tables and helped customers.

Assisted with sales and customer service. Operated the register and card machines, restocked items, preformed closing duties such as balancing the register for the next business day, doing calculations and closing the store.

Scheduled appointments, answered phones, transferred calls, directed students, responded to student concerns, was given access to privileged confidential information. Ran Microsoft Outlook, placed desk copy orders for professors, created extensive PowerPoint presentations, general office secretary duties.

Performed detailed research concerning intimate partner homicide. Meticulously collected data and articles on homicide cases. Utilized LexisNexis library database system. Organization, self-discipline, and motivation employed in the self-directed research.

off as a waitress, served customers. Placed orders, ran the cash register, answered business calls, managed orders and deliveries. Created work schedules, ordered out of stock products.