Digital Workforce and Robotic Process Automation solutions that can be delivered faster, easier and at scale from the market leader - Automation Anywhere. At Automation Anywhere, we believe that people who have time to create, think, and discover, will build great companies. That's why we've dedicated the last decade to driving the adoption of robotic process automation technology in leading Financial Services, BPO, Healthcare, Technology, and Insurance companies—to name a few—across more than 90 countries. Our intelligent process robots transform the way businesses operate, delivering complex business and IT work across a range of every day tasks including procure-to-pay, quote-to-cash, HR administration, claims processing, and thousands of other front and back office processes. For additional information, visit www.automationanywhere.com.

Apttus (merged with Conga), the category-defining Quote-to-Cash and Contract Lifecycle Management technology company, drives the vital business process between a buyer’s interest and the realization of revenue. Utilizing a patented combination of SaaS-based applications, the Apttus Intelligent Cloud maximizes revenue and business outcomes for companies of all sizes, including 100 of the Fortune 500. Enhanced by Machine Learning and Max, an Intelligent Agent, Apttus applications include Configure Price Quote (CPQ), E-Commerce, Contract Management, Incentives Management, Renewals, Billing and Order Management. The Apttus Intelligent Cloud is powered by the world’s most trusted cloud platforms, including Salesforce and Microsoft Azure. Apttus is based in San Mateo, California, with additional offices located across the globe.

● Service / Support strategy for hybrid / SaaS, portfolio and product management● Service / Support global partner programs and management● Data analytics and reporting● Knowledge systems, process and communities● Customer success and new business initiatives / programs● Managed services and alternative consumption models

● Proactive / preventative account management, escalation management and mission critical response for production applications● Customer service on hybrid / SaaS, Managed Backup and Managed Archiving Services● Appliance, residency and authentication services● Product ROI and support / maintenance protection● $200M annual revenue● Consistent, profitable growth (34% CAGR) and margin● Marketing, salesforce training, specialist team recruitment and performance● Cross-sell and up-sell of product and services● Technology Services Industry Association (TSIA) Star Award for Mission Critical Support 2009● TSIA Star Award for Value Added Services 2011Additional responsibilities:VP, Global Support Operations2012 - 2014● Technical support product management: market segmentation, trends and root cause feedback● Partner and outsource management, contract negotiation● Support quality, continuous improvement and process performance● Strategy and implementation of SalesForce Service Cloud, Cisco CTI and Inquira KnowledgeVP, Global Services Product and Partner Management2011 - 2012● Consulting and premium service product management● SMB enablement, offerings and programs● Services / Support global partner programs and management: technical certifications and call deflectionVP, Global Enterprise Security Support2010 - 2011● Multi-tiered customer service / support delivery on all enterprise security products, SaaS and hybrid● Endpoint protection / management, data lifecycle protection, encryption, compliance, public key infrastructure● 24x7 direct and outsourced delivery in 30 countries● $870M in support / maintenance revenue

● Pure services business model focused on Linux and Open Source● Consistent revenue growth in all P&L units: - Distributed consulting - 24x7 multi-tiered technical support - Channel leveraged education / training - Automated solution certification● Global leadership of all technical / delivery resources including open source research teams and pre-sales● Consulting growth to 70% of company revenue● Created and scaled delivery methodology, implemented professional services automation

● Graphics / media consulting: solution architecture, project management and technical consulting● SGI Reality Center virtual reality environment consulting and implementation● Learning on demand implementation for media / asset management● Visual Computing business unit strategy, modeling and market analysis● Various product management / market development roles across volume servers, workstations, and interactive television

● IT customer: architect, plan and deploy project compute resources● Negotiated contracts for software licensing and maintenance● Responsible for $9M annual budget