Steffy Stephen Email & Phone Number

United Kingdom

Chennai, Tamil Nadu, India

As an analyst for a UK-based project (Allied Irish Bank), I played a key role in ensuring the seamless operation of IT systems by swiftly resolving technical issues. My work as an Incident Manager significantly reduced system downtime by 30%, enhancing performance and reliability across critical operations. Additionally, I managed the company's email administration, securing sensitive data and ensuring systems were regularly updated to mitigate security risks.• Resolved over 200 high-priority incidents within strict deadlines, leading to a 15% reduction in average downtime.• Developed and delivered training programs on IT best practices, improving incident response times by 20% across teams.• Coordinated with cross-functional teams to maintain a 99.5% system availability rate during my tenure.• Demonstrated strong problem-solving and analytical skills while consistently delivering under pressure.• Collaborated with a team of 10+ professionals, enhancing overall IT operations and productivity.

Chennai, Tamil Nadu, India

• Handling incidents regarding access related issues and providing access to various applications to the users. • Queries related to various applications will be handled through calls, emails and tickets. • We are responsible to create, rotate, amend, unlock, disable, enable the users accounts using active directory tool. • Creating personal mailbox, shared mailbox and Distribution list. • Granting access like Send on Behalf and Send As permission to user for shared mailbox.• Granting Receive access and Send As permission to user for distribution list. • Updating owners for shared mailbox and Distribution list. • Setup Out of Office and Email Forwarding to users. • Create user and adding roles in SQL profiles in DATA WAREHOUSE Application. • Creating, amending users in MAINFRAME Application • Giving license for MS DYNAMICS application. • Maintaining passwords for 100 plus applications.

Msc .Engineering Management, Management Information Systems, General

Specialization: Sustainable Development and Business Integration with an emphasis on Engineering Management .This extensive curriculum was.

Software Testing

I embarked on a journey into software testing due to my inherent fascination with problem-solving and a deep-rooted passion for managing.

B.Tech, Electrical, Electronics And Communications Engineering

My choice to pursue Electronics and Communication Engineering stemmed from a profound curiosity about how technology shapes the world..

+12, Biology Maths

10, Cbse

Education record

Education record