Stef Oers - Open To New Mission Email & Phone Number

Rotselaar, Be

Belgium

Experienced professional working with top clients in the telecommunications and government sectors. Highly skilled in managing P&L, Program Management, Service Improvement Programs, andQuality Assurance. With a proven track record of delivering exceptional Customer Services, I have demonstrated an ability to build strong relationships with both internal and external partners. Additionally, I am skilled in coaching and guiding teams towards achieving their goals while managing complex operational challenges.

Brussels, Brussels Region, Belgium

* Accountable for Customer Experience and Satisfaction* Accountable for building good relations with internal & external partners* Accountable and Responsible for the Operational Mgmt of my customer(s)* Contract execution ownership* Provide reporting on financial and operational status* Be the trusted, pro-active partner for my customer(s)* Motivate and challenge my team(s) in support of the above tasks/responsibilities

Brussels Area, Belgium

* Manage, drive & steer the P&L and Customer Satisfaction* Accountable for building good relations with internal & external partners* Accountable and Responsible for the Operational Mgmt of my customer(s)* Contract execution ownership* Provide reporting on financial and operational status* Be the trusted, pro-active partner for my customer(s)* Motivate and challenge my team(s) in support of the above tasks/responsibilities

Brussels Area, Belgium

Responsible for:* the management of a team of 11 seasoned process/operational managers (and subteams where relevant) and this on a level of Incident, Event, Problem, Change & Release, Request Fulfilment, Configuration, Knowledge, Availability, Capacity, Continuity, Service Portfolio, Service Catalog, Complaints, Quality, Information Security, and Access management;* process Governance (process management), process change mgmt... * generic as well as specific cross process reporting and administration (process repositories, sharepoints,...) resources.

Brussels Area, Belgium

Mission:Responsible for the setup of Business Process Governance (approach, tools, reporting...) ensuring efficient and effective analysis, (re)design/tuning and implementation of business and operational processes to enable the delivery of "Work Place as a Service", "Network" and "Cloud" related products & services towards the central & local Flemish government.Main (Process) focus: * All ITIL V3 (2011) processesSpecific (Process) focus: * Service Level Management * Knowledge Management * Process Management (Governance)Main actors to interface with: * HB+ (Consortium HP - Proximus) Mgmt and Process Owners * HP Process Owners and Mgmt * Proximus Process Owners, Process Mgrs and other Business Process related actors * Subcontractors

Belgium

Mission:Analyse, (re)design/tune and implement business and operational processes to enable the delivery of "Work Place as a Service", "Network" and "Cloud" related products & services towards the central & local Flemish government.Main (Process) focus: * Service Level Mgmt (SLM) * Problem MgmtMain actors to interface with: * HB+ (Consortium HP - Belgacom) * Belgacom and its subcontractors (e.g: Real Dolmen)

Belgium

Freelance Photographer:* FEP - European Photographer qualification* House photographer Aston Martin Brussels* House photographer WiP* ONE (exclusive) magazine* Art Photography* Artistic Nude Photography* Artistic Portrait Photography (Dramatic Portraits, Authentic Portraits...)* Business Portrait Photography (LinkedIn Portrait...) * Concert Photography* Race Photography* Individual / Commercial / Press assignments... * ... -> Some of my work incl. publications can be found on www.stefoers.be-> Visit www.stefoers.art for the more artistic work...Permanent Exhibition and art sales @ De Gallery (Ijsselmuiden). My work at "De Gallery" can also be found online https://de-gallery.nl/degallery/Stef%20Oers.

Webdesign/development, Customer relations, day-to-day management.Started out as a hobby somewhere in 2000.

Brussels Mcm

• Als verantwoordelijke voor processen, ervoor zorgen dat processen op een natuurlijke wijze worden toegepast door process executors.• Opstellen van een roadmap. Samen met de klant aanpassingen en verbeteringen van processen en tooling identificeren, prioritiseren, plannen en budgetteren. • Realiseren van de roadmap. Samen met process stakeholders de roadmap realiseren volgens planning : processen (her)definiëren, KPI’s bepalen, tool wijzigingen documenteren, enz.• Coachen van processen. De gedefinieerde processen trainen, coachen en supporteren.• Analyseren van process perfomance.

In the context of the liberalisation of the Belgian postal services: - Within the EXCELL Program: PMO Lead focusing on Program Dashboard (reporting), Procedures & guidelines, and consolidation of Planning efforts (milestones planning, Activity based planning & reporting, ...), aid in structuring and executing supportive Program Office tasks.

As a Project Mgt & Quality consultant from Ausy Belgium, I'm currently on a (1yr - 5yrs) mission at the MIS department of Eurocontrol. The assignment mainly consists of analysing and reworking the current business processes & quality framework, in line with EFQM, ISO 20000 and ITIL, and make recommendations where possible/needed.

* Interim management of HR. * Implementation and/or optimisation of several HR related processes (e.g.: Recruitment, Performance Evaluation, HR Communication Channels, Exit, ...). * HR projects (e.g: setup, implementation, coordination & follow-up of Site Responsibles,...)

Responsible for Internal IT within Scarlet nv.

Training Mgt (middle-mgt), responsible for team of 3 specialists: technical trainer, commercial trainer and quality monitoring co-ordinator.Responsible for all aspects of Training within the Customer Care environment of Planet Internet Belgium.

Within Change Management Dept, responsible for all aspects of training associated with Change projects/programmes within the organisation. Delivery of Train-The-Trainer programmes throughout the organisation (Intl). Coaching of internal trainers in Belgium.