Stefpenny E. Email & Phone Number

Petaling Jaya, My

Malaysia

Oversee daily operations at Pineapple Lane Creative, transforming it from a start-up to a 10x growth as a go-to creative team for renowned global and local brands, including IHG Hotels & Resorts, Tohtonku, Kanteen, Linora Low, Kita Food Festival and many more.Helped key clients grow their sales and strengthen their brand by working closely with them to understand what they truly needed.This approach led to a 20% increase in social media reach and engagement, achieved through thoughtful content, strategic planning, and genuine community engagement.Built lasting client relationships that led to approximately 75%repeat business by providing a friendly, reliable approach andconsistently high-quality photography and videography work.

Malaysia

Freelance singer for events and gigs

Edinburgh, Scotland, United Kingdom

Effectively assisted key clients with daily operations, achieving a 95% task completion rate by managing their schedules and coordinating emails. This support enabled clients to handle their workloads more efficiently, allowing them to focus on business growth. Demonstrated meticulous attention to detail, achieving a 98% accuracy rate in deliverables and resulting in high-quality outcomes, while consistently meeting urgent requests with an average turnaround time of 24 hours aligning with service level agreements (SLAs) to meet client expectations.Played a key role in digital marketing by creating engaging visual content and managing clients' social media platforms, which enhanced their brand image and resulted in a 25% increase in engagement across digital platforms.

Kuala Lumpur, Malaysia

Enhanced the brand presence for SOULed OUT Restaurants and franchisee brands, resulting in a 20% increase in customer loyalty and boost engagement across social media platforms especially during COVID -19 pandemic.Planned and executed high-profile events like Christmas Eve and New Year's Eve by defining themes, managing budgets, coordinating resources, overseeing decorations, and implementing marketing strategies to attract large crowds and boost sales.Collaborated with suppliers on promotional campaigns and conducted monthly sales analysis to ensure effective marketing strategies

Singapore

Improved the marketing of ADAS products, successfully negotiated contracts that increased profit margins and built strong, lasting relationships with clients.Created engaging digital marketing content and conducted market research as well as streamlined travel arrangements to make logistics easier and more efficient for the team.

Telipok, Sabah

Established strong working relationships with over 30 architects and consultants, successfully specifying Colourcoil's pre-painted steel products in numerous projects, contributing to a 20% increase in product adoption within the market.Provided technical support, product training, and joint presentation assistance to architects, government bodies and schools.

Kota Kinabalu, Sabah, Malaysia

Handled resident and customer complaints, providing amicable solutions to over 80% of issues, which resulted in increased satisfaction and strengthened community relations.Managed document flow and produced timely, accurate reports, including billing, maintenance, and defect reports.

Ba.Sc(Hons) Environmental Technology, Environmetal Technology

Diploma In Science, Science & Biology