Steicy Castillo Email and Phone Number
Steicy Castillo work email
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Steicy Castillo personal email
Steicy Castillo is a Ticket Office Supervisor at Park Theater at Park Theater Las Vegas. She possess expertise in customer service, time management, resorts, customer satisfaction, hospitality and 16 more skills. She is proficient in Spanish.
Park Theater Las Vegas
View- Website:
- movielinks.ca
- Employees:
- 21
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Ticket Office SupervisorPark Theater Las Vegas Apr 2019 - PresentLas Vegas, Nevada Area
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Ticket Office SupervisorMandalay Bay Resort And Casino Mar 2015 - Apr 2019-Supervisor - Ticket Office: Oversee the staffing and smooth operation of the Ticket Office. All duties are to be performed in accordance with departmental and policies, practices and procedures. -Work in a fast-paced, busy, and somewhat stressful environment.-Provide excellent customer service.-Maintain Knowledge of all shows being held at all of our MGM resorts properties on the strip.-Run all necessary reports.-Ensure all employees have the necessary knowledge and tools they need to succeed in their roles. -
Guest Service RepresentativeMandalay Bay Resort & Casino Jul 2014 - Feb 2015-Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.-Provide excellent service consistent with the property’s core service standards and brand attributes.-Proactively greet, interact, and assist resort guests in a professional manner to foster and promote a cooperative and harmonious resort environment.-Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.-Be knowledgeable of Hotel information to answer guest inquiries.-Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.-Provides quotes for room rates and up sells to the guest when possible.-Assists in coordination of guest requests with Front Desk, Engineering and Housekeeping Departments.-Determines if guests are eligible for Hotel credit.-Verifies that the correct charges and credits are posted to the corresponding guest folio.-Collects payment for charges on the guest folio.-Ensures all payment methods are accounted for and balanced at the beginning and end of each work shift.
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Lead Ticket Agent/Relief SupervisorMandalay Bay Resort & Casino Feb 2010 - Jul 2014-Processes ticket orders for shows/events promptly and accurate. -Provide answers to guest inquiries.-Assist guests/Hosts/Executives with modification/cancellation requests of ticket orders.-Be knowledgeable of all programs used. -Balance ticket sales transactions.-Resolves guest complaints.-Run and distribute daily audits internally and to promoters.-Build ticket types into our ticketing system Archtics.-Build Cabanas for sale for our beach concerts into our ticketing system.-Update wholesaler inventory.-Run credit and refund reports for our agents.-Keep track of all no show tickets and all event paperwork.-Train new hires and train current counter agents into Leads.-Relief-Supervisor for events days or when needed.-Performs other job related duties as assigned.
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Guest Service RepresentativeTarget Sep 2008 - Nov 2009-Assist guests with purchases and returns. -Relieve other deparrtments for mandated breaks. -Cross train into other departments. -Handle cash and balance transactions at the end of my shift. -Report any suspicious activity. -
Parking AttendantWhite Memorial Hospital Feb 2008 - Aug 2008Los Angeles, California-Take payment from visitors as they exited our parking lot. -Make sure no illegal parking was taking place. -Report any suspicious or illegal activities.
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Shipping Clerk/Customer ServiceJwx Jun 2007 - Feb 2008Downtown Los Angeles-Assist any office work needed.-Obtain correct shipping information from all customers.-Receive and process payments.-Correctly creating shipping labels.-Ensure packages went out in a timely manner.-When necessary, run second location.
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Teller/Swing Shift SupervisorPls Financial Services Jun 2006 - May 2007Los Angeles, Ca-Cash Checks-Process Western Union money transfers and payments.-Sell bus passes and tokens.-Balance our teller's banks at the end of the night as well as our store safe.-Update Closing reports-Train new hires-Supervise at other locations when needed. -Discipline employees when needed. -Perform other job related duties. -
Customer Service Representative/Department SupervisorMervyn'S Nov 2005 - May 2006Glendale, Ca-Check out guests in a timely fashion.-Encourage guests to sign up for a store credit card.-Keep our department clutter free.-Assign specific work areas to cashiers.-Post breaks/lunches and ensure all employees went on time.-Cross train in other departmets.-Train new hires.-Run closing reports.-Ensure all cash tills are accounted for at the end of the night.
Steicy Castillo Skills
Steicy Castillo Education Details
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City Of Angels High SchoolGeneral Education -
East Los Angeles CollegeCriminal Justice
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Garfield High SchoolGeneral Education
Frequently Asked Questions about Steicy Castillo
What company does Steicy Castillo work for?
Steicy Castillo works for Park Theater Las Vegas
What is Steicy Castillo's role at the current company?
Steicy Castillo's current role is Ticket Office Supervisor at Park Theater.
What is Steicy Castillo's email address?
Steicy Castillo's email address is sc****@****bay.com
What schools did Steicy Castillo attend?
Steicy Castillo attended City Of Angels High School, East Los Angeles College, Garfield High School.
What skills is Steicy Castillo known for?
Steicy Castillo has skills like Customer Service, Time Management, Resorts, Customer Satisfaction, Hospitality, Hotels, Cashiering, Telephone Skills, Microsoft Office, Microsoft Word, Microsoft Excel, Hospitality Industry.
Who are Steicy Castillo's colleagues?
Steicy Castillo's colleagues are Park Theater, Sam Palumbo, Vance Jameson, Ron Seech, Brittany Madry, Bill Rowsell, Joey Senft.
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Nicole Steicy Castillo
Estoy Preparada Para Contribuir Eficazmente.Poseo Habilidades De Análisis, Planificación, Trabajo En Equipo, Liderazgo Y Manejo De Marketing, Adquiridas A Través De Mis Experiencias Laborales Y Capacitaciones Técnicas.Santo Domingo -
Steicy Castillo
Santo Domingo Este
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