- Launch of PMO;- Definition of templates, metrics and reporting standards for PMO office; - Quality Control/Assurance -Planning, monitoring and controlling projects to ensure quality and deadlines;- Assistance and support to project managers on project plans; - Controlling deliverables and phase plans with suppliers;- Management of documents and files - requirements, scope, risks, phase plans, acquisitions, financial evolution, project changes, status report, emails; - Formal communication with stakeholders: suppliers, customers, internal departments;- Coordination of training sessions and project tracking meetings.- Modelling, Loading and Maintenance of a proper database of projects status;- Elaboration of Dashboard with status projects and orders, gathering information from project leaders and ERP systems;- Tracking orders from Marketing, Sales and Regulatory to IT department: priority and deadlines- Development of SQL queries to extract analytical information;- Reporting the evolution of the projects for the Board of Directors ( PowerPoint /excel/Canva );

- Launch of Prepaid Cellphone- Definition of business requirements, analysis of solutions and opportunities;- Elaboration of user system’s manual and customer service scripts;- Focal Point at the Technical Competence Center to Mkt / Sales / Regulatory departments;- Support and Leadership of several Prepaid marketing and sales campaigns;- Project Manager of implementation of rules of Regulator Board;- Modeling the Unified database of Claro's companies;- Elaboration and support of scripts used by customer service;- Programming : SQL, PL/SQL.