• Responsible for building and sustaining long-term relationships with executives and driving overall customer satisfaction• Develop, approve, and implement strategic account plans and growth strategies for large pharma manufacturers, specialty pharmacies, and hubs• Manage all growth efforts with clients including opportunity identification, qualification, demonstration, modeling, pricing, negotiation, and contracting• Lead cross-functional teams in client business reviews and identify opportunities for clients to optimize and maximize value from our solutions• Monitor monthly performance against service level agreements and develop plan for corrective action if service level is not met• Understand, evaluate, and interpret data to accurately summarize meaning of information to the customer and senior leadership• Provides status reports to ensure senior leadership visibility to program operation

• Responsible for building long-term, lasting relationships with health system executives and driving business development• Develop, approve, and implement short and long-term growth strategies for large health systems• Manage all growth efforts with clients including opportunity identification, qualification, demonstration, modeling, pricing, negotiation, and contracting• Lead cross-functional teams in client business reviews and identify opportunities for clients to optimize and maximize value from our solutions

• Promoted from Account Manager to Senior Account Manager in April 2018 to foster loyal, long-term relationships with key decision makers at high-profile payer partners• Responsible for business and relationship development for several clients within the Payer vertical with experience in upselling, cross-selling, contracting, and quarterly business reviews • Developed tailored strategies to ensure client objectives are met and exceeded including prior authorization efficiencies, improved medication adherence rates, and reduced medical spending• Formed relationships and collaborated with cross-functional teams including senior leadership, engineering, product, and customer success to ensure successful client launches or new strategies• Analyzed user data to identify and support business development opportunities and workflow efficiencies

• Responsible for business and relationship development for several clients within the Payer vertical with experience in upselling, cross-selling, contracting, and quarterly business reviews • Developed tailored strategies to ensure client objectives are met and exceeded including prior authorization efficiencies, improved medication adherence rates, and reduced medical spending• Formed relationships and collaborated with cross-functional teams including senior leadership, engineering, product, and customer success to ensure successful client launches or new strategies• Analyzed user data to identify and support business development opportunities and workflow efficiencies

• Responsible for business administration within The Heart Center working directly with the Vice President of Operations• Managed roughly eighteen associates along with an administrative budget of one of the highest performing service lines in the hospital• Created and analyzed scorecards, productivity reports, variance reports, hospital denial reports, and other ad hoc projects to improve efficiencies and financials within The Heart Center• Enhanced development and refreshed lean six sigma skills by participating in an Operational Excellence training program in regards to a Supply Chain operational opportunity project• Evaluated partnership opportunities with Mercy Children’s Hospital in Toledo, Dayton Children’s, and Rainbow Babies and Children’s Hospital in Cleveland while analyzing competitive activity in that market• Received the 2015 Heart Center Scholarship award• Expanded analytical capacity and responsibility into other service lines including Children’s Community Practices and Hospitalist Program operations as of May 2015

• Applied skills learned from previous position to specific regional growth markets and regional community hospitals outside of Columbus• Met with regional community hospital leaders to determine types of partnerships and alignments needed to remain viable during a period of significant health care reform• Worked with executive leads to develop business plans, financial models, and Board presentations in order to bring independent hospitals into OhioHealth membership• Enhanced OhioHealth’s Regional Strategic Plan by determining priority markets in terms of clinical program outreach as well as targeted hospital affiliations• Participated in Regional Peer Group meetings such as Surgery, Emergency, Tobacco Cessation, and Imaging to promote hospital collaboration as well as broaden clinical knowledge

• Distributed a daily market intelligence/current events newsletter to nearly one thousand associates throughout the organization, including the Chief Executive Officer and other executives• Crafted key strategies and volume projections for specific care sites and clinical programs as part of the Long Range Financial Planning process• Created valuable reports such as Quarterly Volume Report, At-Risk Physician Lists, Critical Access Hospital Updates, Regional Hospital Performance Updates, and other reports used to inform key decision makers• Played an integral role in the enhancement of our system’s competitive intelligence platform and the development of the Strategy & System Development website• Developed important and lasting relationships with leaders and associates from other departments such as Physician Relations, Marketing, Regional and Business Development, and Finance

• Distributed a daily market intelligence/current events newsletter to nearly one thousand associates throughout the organization, including the Chief Executive Officer and other executives• Crafted key strategies and volume projections for specific care sites and clinical programs as part of the Long Range Financial Planning process• Created valuable reports such as Quarterly Volume Report, At-Risk Physician Lists, Critical Access Hospital Updates, Regional Hospital Performance Updates, and other reports used to inform key decision makers• Played an integral role in the enhancement of our system’s competitive intelligence platform and the development of the Strategy & System Development website• Developed important and lasting relationships with leaders and associates from other departments such as Physician Relations, Marketing, Regional and Business Development, and Finance

• Maintained the books and records of multiple funds, including the calculation of net asset value sent to NASDAQ daily• Processed trades, transactions, and shareholder activity, communicated cash position to investment advisors, reconciled cash with custodians, and completed necessary reporting