Stela Silva Email & Phone Number

Stamford, CT, US

New York, United States

• Manage Licensor approval process and documents.
• Project management including time management, prioritization, coordination, and communication.
• Identifying the appropriate level of resources needed to deliver the initiative program within your scope.
• Tracking orders from vendors, ensuring they arrive on time, and speaking with vendors about any changes or errors in the process.
• Collaborating with Marketing and R&D Formula on new briefs to answer consumer needs that are technically and financially viable
• Working closely with Procurement to develop conception costs with multiple options to answer to marketing briefs and respect gross margin targets

New York, New York, United States

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly to maintain positive relationships.
• Streamlined sales operations by managing data entry, processing orders, and ensuring accurate documentation in CRM systems or project management tools.
• Coordinate with logistics teams to manage shipping schedules, resolve delivery challenges, and ensure efficient packaging distribution.
• Assist with planning and executing open house events or client presentations, showcasing packaging solutions and strengthening client engagement.
• Coordination with Procurement on projections; Keep track on project timing
• Reorder's management with the Customer and Production; Stock management and reporting

Stamford, Connecticut, United States

• Case Lead Contact Tracer
• Ensure timely and accurate completion of all community contact tracing activities
• Confidentially Collect and document relevant data into a management platform for further analysis
• Provide and update daily, weekly, and monthly case data reports to the City of Stamford
• Call and communicate with identified complex cases of COVID-19 that require supervisory attention

Los Angeles County, California, United States

• Handling customers needs such as placing order, orders follow up and order status
• Handling office duties as filing, scanning, copying, faxing and phone calls,managing email in and out.
• Working on customers complaints efficiently through complete diagnosis for deep understanding
• Contribute to the creation and maintenance of FAQs, troubleshooting guides, and other customer-facing resources.
• Daily work improving and building better relationships with customers based on best practices following Company’s policies.

São Paulo Area, Brazil

• Address and resolve issues such as delayed shipments, damaged products, or website navigation
• Assist with processing and tracking orders, ensuring accurate fulfillment and addressing any issues that arise.
• Work closely with internal teams such as marketing, logistics, and product development to address customer concerns and optimize the online shopping experience.

Bachelor'S Degree, Business Administration And Management, General

Ensino Medio, Business Administration And Management, General, Tecnico Em Administracao