Service Designer
CurrentContábil DS is a family-run business with over 50 years of experience, specializing in accounting consultancy-driven services. With a customer-centric approach, the firm operates in key market B2B sectors, serving businesses in industries, commerce, and services of various sizes and complexities.Projects• Mapping and improvement of Core Business Processes• Rebranding e brand strategy• Agile culture and methodology• Consultative Accounting project: presentations and… Show more Contábil DS is a family-run business with over 50 years of experience, specializing in accounting consultancy-driven services. With a customer-centric approach, the firm operates in key market B2B sectors, serving businesses in industries, commerce, and services of various sizes and complexities.Projects• Mapping and improvement of Core Business Processes• Rebranding e brand strategy• Agile culture and methodology• Consultative Accounting project: presentations and dashboards with clients' business resultsKey-achievements:• Leading new digital project: implement a consultative accounting for small business owners being able to know better their business results and contribute to facilitate decision making through data analysis• Lead process implementation project, through mapping and reviewing existing business processes for cost savings, quality improvements, increased efficiencies, and reduced risks.• Responsible for the implementation of Design Thinking and Scrum principles in the core business processes, that led the team to be able to do a monthly closing for all the clientsResponsibilities:• Collaboratively build new processes with team peers to continuously improve the company's design work process• Ability to clearly explain the entire design process to teams and clients• Utilization of best practices, processes, tools, and user experience design solutions available in the market• Collaborate and facilitate multidisciplinary teams and brainstorming sessions• Plan and facilitate workshops and training sessions to educate individuals on the values, principles, and practices of Design Thinking• Produce concise artifacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs• Experience at working with agile development teams and stakeholders to co-design services to meet user needs• Support and coach teams and stakeholders in the use of user-centered design and agile methodologies Show less