Stelios Apostolakis Email & Phone Number

Greece

Responsible for supporting third-party partners in the development and optimization of their Field Services organizations. Providing consultation on job profiles and skills/experience requirements to service the company’s solutions, as well as supporting the implementation and use of KPIs and service tools. To ensure that our partners have the knowledge and expertise they need to succeed, I also coach and provide technical training and certifications.In my role, I also monitor and advise on service cost and performance, ensuring that quality standards are upheld. I handle critical service-related complaints and roll out new procedures, processes, and training related to the machine park. In alignment with Global Professional Operations, I also conduct machine park audits.I regularly liaise with the sales team to understand customer needs and make joint recommendations for service-related improvements and opportunities. Additionally, I am responsible for optimizing the local machine park and delivering related AOP targets. Lastly, I manage claims to suppliers and escalate where appropriate, negotiating serial defect claims as needed.Last but not least, I’m also involved in the Health, Safety, and Environmental (HSE) aspect of the company, ensuring compliance and promoting best practices across operations.

Thessaloniki, Central Macedonia, Greece

Responsible for the development and implementation of an innovative software solution, that streamlines the identification and management of espresso coffee machines and grinders using NFC technology. The platform allows for the tracking of leasing and service information and provides geolocation capabilities for various end-users. It includes a mobile application for Android and iOS devices, as well as a web admin application, ensuring ease of access. It efficiently manages a range of pertinent details, including technical specifications for espresso machines, functions of FSDs, client information, usufruct records, and geolocation data for equipment. Additionally, the platform effectively handles the roles and permissions of various application end-users.

Thessaloniki Metropolitan Area

Presented, negotiated, and set up specifications on internal quality operations, hiring new team members for the quality assurance department and deciding on the need for training or coaching. Developed and implemented quality assurance processes and standards within the organization, ensuring reliability, function, and quality of services or goods before delivery. Maintained quality assurance standards, managing activities related to quality and continuously making improvements. Monitored progress of works and processes related to quality improvement, establishing specific metrics for the quality of business and monitoring performance based on established standards. Trained staff in the quality assurance department, overseeing schedules and operations of the department, evaluating performance and milestones, and providing feedback to improve work quality. Supervised and arranged processes for product testing, participating in product testing as part of the team and ensuring compliance with local policies and regulations. Communicated information from quality assurance teams to other relevant staff or departments, mediating any issues, defects, or malfunctions that occurred in the services or goods delivered by the organization and making decisions and providing solutions as needed.

Thessaloniki, Central Macedonia, Greece

Responsible for presenting, negotiating, and setting up specifications for internal quality operations, as well as hiring new team members for the quality assurance department and deciding on the need for training or coaching. Developed and implemented quality assurance processes and standards within the organization, ensuring the reliability, function, and quality of services or goods before delivery. Also maintained quality assurance standards, managing activities related to quality and continuously making improvements.In this role, I was also responsible for monitoring progress of works and processes related to quality improvement, establishing specific metrics for the quality of business and monitoring performance based on established standards. Trained staff, overseeing schedules and operations, evaluating performance and milestones, and providing feedback to improve work performance. Additionally, I supervised and arranged processes for product testing, ensuring compliance with local policies and regulations.Finally, I was responsible for communicating information from the quality assurance teams to other departments, mediating any issues, defects, or malfunctions that occurred in the services or goods delivered, and made decisions, providing solutions as needed.

Thessaloniki, Central Macedonia, Greece

Managed all operations of in-house and field service technical departments, including delivering, installing, inspecting, repairing, and performing periodic preventive maintenance on espresso machines, coffee roasters, and water filtration systems. Led and developed a team of Service Technicians in a continuous learning environment, ensuring technical enquiries, field service issues, and customer-raised problems were handled professionally and timely, demonstrating proficiency in product knowledge, processes, and communication skills. Developed, implemented, and deployed value-added technical training programs for customers, and liaised with suppliers to provide dealers/contractors with relevant information on product installation and service. Maintained a positive and productive work environment for employees, ensuring compliance with company and customer Environment, Health, and Safety policies and procedures. Installed new machines according to a fast-paced roll-out schedule and scheduled and performed preventative maintenance on all equipment. Provided emergency on-site technical support and covered other service areas as needed. Trained customers on equipment and recipes, and managed spare parts inventory.

Thessaloniki, Central Macedonia, Greece

Managed all operations of in-house and field service technical departments, including delivering, installing, inspecting, repairing, and performing periodic preventive maintenance on espresso machines, coffee roasters, and water filtration systems. Led and developed a team of Service Technicians in a continuous learning environment, ensuring technical enquiries, field service issues, and customer-raised problems were handled professionally and timely, demonstrating proficiency in product knowledge, processes, and communication skills. Developed, implemented, and deployed value-added technical training programs for customers, and liaised with suppliers to provide dealers/contractors with relevant information on product installation and service. Maintained a positive and productive work environment for employees, ensuring compliance with company and customer Environment, Health, and Safety policies and procedures. Installed new machines according to a fast-paced roll-out schedule and scheduled and performed preventative maintenance on all equipment. Provided emergency on-site technical support and covered other service areas as needed. Trained customers on equipment and recipes, and managed spare parts inventory.

Thessaloniki, Central Macedonia, Greece

Responsible for repairing and maintaining an extensive variety of espresso machines, grinders, and coffee roasters. Worked closely with the dispatch team to plan daily routes and ensure that all tasks were completed efficiently. Proficient in the use of computerized equipment for connecting to and servicing coffee machines, I installed new products as needed and provided superior customer service to clients. In this role, I also managed parts inventory on assigned service trucks and followed company procedures for processing work tickets, warranty claims, and ordering parts as required to complete repairs. Was also available for emergency service requests during nights and weekends as part of on-call rotation. Additionally, I commuted on a daily basis to multiple clients' locations while working independently.

Thessaloniki, Central Macedonia, Greece

Repaired and maintained an extensive variety of coffee brewers, espresso machines, grinders, and coffee roaster machines. Worked closely with the dispatch team to plan daily routes and ensure that all tasks were completed efficiently. Installed new equipment as needed and provided superior customer service to clients. Managed parts inventory on assigned service trucks and followed company procedures for processing work tickets, warranty claims, and ordering parts as required to complete repairs. Available to handle emergency service requests during nights and weekends as part of on-call rotation. Proficient in the use of computerized equipment for connecting to and servicing coffee machines. Commuted on a daily basis to multiple clients locations while working independently.