Stella Chen Email & Phone Number

Ho Chi Minh City, Vietnam

1. Regionalisation and implementation of brands in the regions while ensuring brand integrity and speed in implementation throughout the region.2.Manages the alignment of the portfolio in the area to each brand, supporting rebranding, unbranding and investments to guarantee brand consistency.3. Supports Managing Directors in daily management, strategic OC decisions, brand presentations and results with investors and owners.4. Represents brands in franchised hotels, conducting Brand Audits and validating action plans to achieve the objectives of the franchisee.5. Manages the opening, rebranding and disaffiliation processes for the area of Product, Attributes and Intangibles.6. Participate in hotel Business Reviews (incorporating an attribute analysis for each and every one of the brands.7. Participate in certain strategic Brand Vision processes, providing a vision of the region, trends and competitors.

Vietnam

Vietnam

1. In charge for planning, developing, implementing, and evaluating the quality of property’s rooms.2.Ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. 3.Reviews department expenses (e.g., departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy, and room revenues) to determine Rooms operations performance against budget.4.Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses.5.Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.6.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.7.Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.8.Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.9.Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees10.Establishes and maintains open, collaborative relationships with leadership team and ensures they implement the same within the team.11.Celebrates successes and publicly recognizes the contributions of team members.

Xi'An

1.Liaise with the Housekeeping department to monitor room status. 2.Welcome the VIPs and member guest, ensures them receive special attention. 3. Handling guest requests and complains in an efficient and effective way by taking ownership and following-up until the matter is finalized to the guest;s satisfaction. 4. Promotes inter-hotel sales and increase hotel ADR.5. recruiting, training and evaluate Red Level staff.6.Controls and monitors departmental costs on an ongoing basis to ensure performance against budget. 7.Maintains a strong working relationship with all departments to support property operations and to expedite the resolution of any problems that may arise through the general operation of the property.

United States

1.Revised Front Desk SOPs.2.Conduct trainings.3.Assist with Front Desk daily operation.4.Handling Groups and VIP guests.5.Follow up outstanding balanceH6. Handles guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guests’ satisfaction.7.Performs other related duties as Concierge and assist ship’s clearance officer.