Stella Chen Email & Phone Number

Ho Chi Minh City, Vietnam

1. Regionalisation and implementation of brands in the regions while ensuring brand integrity and speed in implementation throughout the region.2.Manages the alignment of the portfolio in the area to each brand, supporting rebranding, unbranding and investments to guarantee brand consistency.3. Supports Managing Directors in daily management, strategic OC.

Vietnam

Vietnam

1. In charge for planning, developing, implementing, and evaluating the quality of property’s rooms.2.Ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. 3.Reviews department expenses (e.g., departmental/divisional.

xi'an

1.Liaise with the Housekeeping department to monitor room status. 2.Welcome the VIPs and member guest, ensures them receive special attention. 3. Handling guest requests and complains in an efficient and effective way by taking ownership and following-up until the matter is finalized to the guest;s satisfaction. 4. Promotes inter-hotel sales and increase.

United States

1.Revised Front Desk SOPs.2.Conduct trainings.3.Assist with Front Desk daily operation.4.Handling Groups and VIP guests.5.Follow up outstanding balanceH6. Handles guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guests’ satisfaction.7.Performs other related duties as Concierge and.