Stella Farrell Email and Phone Number

-Called businesses throughout Canada, finding potential clients. Made sure they fit the criteria for our services.-Used an effective sales pitch, convinced merchant to take a look at our offers, or would transfer to appropriate department.-Hit daily goals of 10+ potential prospects.-Frequently teach new hires how to do a proper call.

-Received incoming calls from clients.-Upselling products and providing in-depth and comprehensible overviews of each service we provide.-Reading terms of service verbatim.-Collected credit card information, made sure customer profiles were up to date.-Resolving customer complaints, if it were a service weren’t working, charges, etc.-Stopped clients from cancelling by providing promotions, convincing them this is something they in fact need.-Hit monthly sales, customer service, retention goals without fail.-Coached new hires. Taught them the ins and outs of salesforce.-Made sure calls were of high quality, gave advice, answered questions and monitored calls.