I am a few months into this role so I will update this description very soon. Right now, I ↪ Own the process for the ongoing creation, management, and distribution of customer stories ↪ Curating and managing our LinkedIn presence, editorial calendar, and reporting↪ Interviewing customers to understand their challenges and processes. These insights help inform product decisions↪ Thinking of all the fun projects we can do that will grab our customer’s attention

I was Float's first content writing hire, which means there was a lot of exciting groundwork to do. I wrote articles, developed templates, suggested topics and keywords, uploaded drafts to the CMS, conducted SME interviews, and created social media posts. What I am most proud of 🤩↪ My articles have driven over 500 trial sign-ups.↪ I managed a customer case studies project, successfully publishing over 10 case studies.↪ I established long-lasting relationships with… Show more I was Float's first content writing hire, which means there was a lot of exciting groundwork to do. I wrote articles, developed templates, suggested topics and keywords, uploaded drafts to the CMS, conducted SME interviews, and created social media posts. What I am most proud of 🤩↪ My articles have driven over 500 trial sign-ups.↪ I managed a customer case studies project, successfully publishing over 10 case studies.↪ I established long-lasting relationships with subject matter experts, providing the team with a go-to source for reliable insights.↪ I created a strategy for revamping Float's LinkedIn page and increased our organic reach. Show less

↳ I researched, wrote, and delivered SEO content for leading B2B SaaS customers like Zendesk and SupportLogic. I also refreshed existing content and updated it to improve its ranking.↳ I assisted content strategists in brainstorming new content ideas and developing content strategies for clients. ↳ I also successfully optimized posts to rank on the SERPs.