• Provide coverage for Team Managers which includes monitoring of team performance and provide management direction to loan processors• Support up to 20 loan processors on a daily basis with coaching, feedback, training and mentoring• Provide side by side coaching with processors as needed • Represent Operations on monthly new hire training calls with Sales to give overview of loan processing, best practices and tips.• Monitor Federal Regulatory reports such as REG B and provide updates to Compliance Operations regarding any violations and what we are doing to resolve issues• Act as liaison between Sales and Processing on all escalated loans which require additional expertise• Ability to multi-task and work in a fast pace environment

• Manage a team of 8 -10 underwriters on remediation team; handled all escalated modification requests, reworks of previously modified loans of a complex nature, such as legal issues.• Implemented critical error review process. Provide feedback to other underwriting managers and QA department on loans where a critical error has been found after the underwriter has submitted the loan for approval and the QA department has approved.• Prepare for MHA/HAMP Treasury Audits, responsible for investigating audit findings and providing responses to such findings.• Work directly with investor relations to ensure we are providing accurate status updates to various investors.• Responsible for completing employee performance reviews and recommending merit increases.• Coaching to improve production of the team as well as handle applicable performance management

Complete compliance related reviews on pre and post closed loans checking for Truth in Lending /Annual Percentage Rate and compliance violations associated with federal, state and local regulations. Worked closely with program analyst to make sure all regulations were updated and acurate on loan document system.

Originate acceptable and well documented residential mortgages and home equity products.Interview applicants to collect information concerning their financial needs, objectives Obtain and analyze pertinent financial and credit data.Maintains consistent communication flow throughout loan process, with all involved parties to ensure timely appraisals, credit decisions, funding and resolve all issues and questions.

Completed random audits of pre & post funded loans to ensure accuracy and compliance with all state regulations.Researched State Exams, typed written responses to state regulators explaining WMC’s findings and action taken to rectify any violations.

Managed the day to day functions of a group of ten Specialists who handled the Freddie Mac and Private Investor Portfolio.Ensured accuracy of loan modifications per Freddie Mac guidelines prior to being sent to the homeowner as well as short sale demand letters being sent to title and escrow companies.Legal Records Management- Expert Witness/Corporate OfficerMonitored a portfolio of contested foreclosure and bankruptcy cases. Represented Washington Mutual in mediation hearings and settlement conferences. Negotiated settlement proposals.Testified in court as a expert witness on behalf of Washington MutualWorked closely with the legal counsel reviewing summons and complaints, preparing answers to complaints in cases ranging in all areas of default as well as TIL//RESPA Violations, Predatory Lending Claims.Foreclosure - Supervisor Managed a team of ten foreclosure processors ensuring compliance with investor guidelines Handled escalated phone calls and answered executive complaint letters.Bankruptcy Specialist - Team Lead Assist team members with complex bankruptcy functions, and training issues.Instrumental in motivating my team in order to achieve our team goal.