Stella Seferoglou Email and Phone Number

Making ReservationsChecking Availability of accommodation Processing PaymentsAssisting customer needsMaintain correct operation of the business Up-selling, Cross-selling

Cost Control ManagementLogisticsAccounts ManagementMarketing, SalesInsurances

Providing Customer Service in high standards

Providing customer service in high standardsDealing with customer requirements and complains – Fast decision making Organise preparations prior to the shiftServing over 150pax per shiftTrain new staffMaintain reservations – Report to the manager Set up venue for weddings, events, galas Allocated to the VIP venue when events occur Using POS systemImplement hygiene regulationsWorked as a Bartender, Restaurant waitress, Front office occasionally

Providing customer service in high standardsShift supervisor

Keeping data – make and confirm reservationsDealing with customer requests in the restaurant and over the phoneReports to the restaurant managerWelcoming guests Inform waiters for any event and make the necessary preparations

Assisting in the preparation of speechesWriting press releases Plan appearances on TV, radio and newspapersAssisting on the social media updatesSearch venues for events – book and organiseAssisting telephone requests – data entry – organise office data