Part of the Data Department which manages telemetry for Call of Duty games (ETL, Data Governance, Data Workflows)+ Facilitate weekly agile rituals for engineering teams+ Provide weekly report/update of data teams project activities to Central Tech executives+ Provide up-to-date information on data teams project activities in Jira and other project manager tools+ Monitor slack channels for customer requests+ Facilitate customers to engineers conversations if required/requested?+ Facilitate engineers to engineers conversation if required/requested?+ Participate in improving project management best practices within Demonware ?+ Dependency tracking across all studio (Demonware) projects+ Workload vs Capacity planning. Work priorities are ever changing and will require regular adjustments+ Support escalation from stakeholders when required+ Hands on assistance with resolving support request when possible+ Be able to handle all project management duties for all smaller scale projects

+ Assisted customers in designing their own business cards and advised customers on the best methods to produce their projects+ Offered exceptional customer service to differentiate and promote the company brand+ Successfully collaborated and communicated with team members to ensure customers’ personal specifications are thoroughly understood and completed in a timely manner

+Maintained high standards of customer service during high-volume, fast-paced operations+Precision and integrity in managing cash flows and control of revenue+Communicated clearly and positively with coworkers and management +Resolved complaints promptly and professionally