Stella Wang

Stella Wang Email and Phone Number

Talent and Learning Manager at InterContinental Hotels Group (IHG®)
Stella Wang's Location
Shanghai, China, China
Stella Wang's Contact Details

Stella Wang personal email

n/a
About Stella Wang

I am a goal-oriented and results-driven Learning Manager with a demonstrated history of working in the hospitality industry for more than 10+ years. Skilled in Project Management, Course Design, with a Bachelor of Engineering (BE) from Tongji University.

Stella Wang's Current Company Details

Talent and Learning Manager at InterContinental Hotels Group (IHG®)
Stella Wang Work Experience Details
  • Intercontinental Hotels Group (Ihg®)
    Talent And Learning Manager
    Intercontinental Hotels Group (Ihg®) Apr 2018 - Apr 2022
    Shanghai City, China
    -Develop new Holiday Inn Brand Service Training Program which includes Brand Orientation, Brand Experience training and Brand Operations training which is the 1st brand to launch in Greater China region (New Initiative)-Develop video-based Function SOP training based on cooperation with Function Head for the Greater China region (New Initiative)1) Rooms (IHG Way of Cleaning), 2) F&B (Holiday Inn Express Breakfast standard to noodle)3) Engineering (Guest Room Guest Room Preventive Maintenance Management)-Deliver Brand training for InterContinental and Hualuxe and IHG service programs such as True Hospitality Service skill & Problem Handling.
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  • Accorhotels
    Loyalty Manager
    Accorhotels Jan 2017 - Nov 2017
    Shanghai City, China
    -Develop strategic plan of actions for Le Club AccorHotels loyalty program to achieve set loyalty KPIs, including member revenue contribution and member acquisition in Greater China, liaise with the APAC and global loyalty team-Define and implement member acquisition strategy via in-hotel recruitment and monitor hotel performance on monthly basis, responsible for developing tools and enhancing communication between hotel teams and corporate office-Serve as the key contact person to answer AccorHotels loyalty program related questions to hotels, teams and other department
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  • Accorhotels
    Regional Loyalty Training Manager
    Accorhotels Jul 2013 - Dec 2016
    Shanghai City, China
    -Work closely with APAC loyalty team to work on loyalty program training tools to educate and engage China hotel teams to drive loyalty performance -Liaise with loyalty leader and assist in driving loyalty culture in hotels where are indicators of low engagement -Serve as the key contact person to answer questions from hotel operations teams related to AccorHotels loyalty program and provide Loyalty Training strategies linked to Operations needs and requirements for Greater China Accor Hotels
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  • Accor Plus
    Hotel Training Manager
    Accor Plus Apr 2011 - Jun 2013
    Shanghai City, China
    -Serve as the key contact person for Accor Plus related questions to Accor hotels in Greater China, internal teams and departments;-Delivered Loyalty training to Accor hotel’s operational departments in Greater China;-Designed and delivered Le Club AccorHotels Training to Accor Plus’s Member Service Team and Sales Teams;
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  • Bebeyond Education
    Graduate Workshop Consultant
    Bebeyond Education Jul 2008 - Dec 2010
    Beijing City, China
  • Four Points By Sheraton, Shanghai Daning
    Reception Supervisor
    Four Points By Sheraton, Shanghai Daning Jan 2007 - Jul 2008
    Shanghai City, China

Stella Wang Skills

Microsoft Office Microsoft Excel Microsoft Word Customer Service Powerpoint English Windows Research Outlook Teaching Photoshop Public Speaking Html Strategic Planning Budgets Negotiation Editing C++ C Java

Stella Wang Education Details

Frequently Asked Questions about Stella Wang

What is Stella Wang's role at the current company?

Stella Wang's current role is Talent and Learning Manager at InterContinental Hotels Group (IHG®).

What is Stella Wang's email address?

Stella Wang's email address is st****@****ihg.com

What schools did Stella Wang attend?

Stella Wang attended Tongji University.

What skills is Stella Wang known for?

Stella Wang has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking.

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