Stella Harper Email & Phone Number

Austin, Texas, Us

Trade Counter volunteer

Seattle, Wa, Us

Program and project management to enable finance and business teams to move fast, roll out awesome products and be financially sound. This is accomplished by program management and ‘knowledge as a service.’Lead select cross functional initiatives with an Agile mindset and serve as liaison between the various Finance functions, technology, product and/or other business teams. Bring program management rigor but customize it for each project and team. Support the global Vrbo Finance team in gaining knowledge about Vrbo and the initiatives we support. Host programs such as the Finance Debrief, which condenses and curates content from business updates like Monthly Product Reviews, Quarterly Business Reviews and 180 Planning Sessions. Host other training sessions like Vrbo 101, Agile for Finance, User Story Training and project specific brown-bag sessions. Always have eyes and ears open to identify finance impacts that business teams may not recognize in their projects and ensure finance requirements are included in the larger effort.

Waterloo, On, Ca

• Cloud Services business operations management supporting Documentum as a Service (DaaS), InfoArchive as a Service (IAaS), and Hosted eRoom.• Responsible for key operational and performance metrics to measure business efficiencies and drive reporting activities (Service Availability, Customer Support Ticket Analysis, Critical Incidents, etc.).• Developed planning process for capital expenditure purchasing which reduced the delivery time of infrastructure equipment and improved accuracy of production go live targets for public and private cloud environments.• Improved customer contract renewal process by providing early warning indicators to management.• Streamlined revenue forecast process by improving operational efficiencies across corporate accounting, finance, and business operations teams.• Guided business operations analysts by providing opportunities for training & professional growth.

Waterloo, On, Ca

• Responsible for business operations supporting the Products & Solutions Group which encompasses software development and product management.• Liaise with Finance, Accounting, and IT Solutions on integral engineering projects• Currently managing project to improve product reporting for EMC customers including product interoperability & 3rd party certifications.• Created reporting and business operational control process to align product support clock dates.• Support Engineering & Product Management Leadership team with quarterly budgets, product resource planning & analysis, and business investment decisions for new product releases.

Waterloo, On, Ca

• Assist Executive Leader overseeing Americas Consulting business unit ($60 million annual revenue) including quarterly business reviews, financial planning and analysis, program management, sales forecasting and reporting (salesforce.com), contract management, resource management, field sales support, and business controls. • Responsible and accountable for the coordinated management of multiple internal projects directed toward strategic business and organizational objectives; completed projects include World Wide Customer Satisfaction Improvement Initiative which increased satisfaction survey results by 21% in less than six months, Project Costing & Profitability, and Basis of Estimate pricing tools.• Track business impact and corporate compliance utilizing key operational metrics specifically created as Business Advisor to Americas Consulting Leadership Team; key metrics and analysis employed included Sales Pipeline & Quota Analysis, Project Profitability, Unbilled Revenue Risk Analysis, VSOE Compliance Reporting, and Revenue Backlog Analysis.• Liaise with Finance, Accounting, and IT Solutions on integral projects• Drive cross-functional initiatives with business partners in Sales, Legal, Human Resources, Information Technology, and Finance across global sites including Bangalore, India, and the Philippines.• Supervised Sales Booking Process to streamline quarter-end bookings process for teams in Europe, the Middle East, Africa, and Asian Pacific countries.• Ensure Business Operations Managers and Analysts receive professional development and mentoring, allowing them to progress within the organization.

Us

• Managed Professional Services Operations, Reporting and Information Systems; facilitated training for four Operations Analysts and managed Business Systems Coordinator.• Oversaw implementation of Oracle 11i, trained Oracle Project Resource Management, and upgraded Brio Reporting for the Professional Services business unit.• Improved management decision-making utilizing Monthly Business Metrics Review, QTD Leadership Team presentations, Weekly Executive Dashboard, and Vignette Professional Services (VPS) Brio reporting.• Provided field operations support during testing and automation of VPS Brio reports including Utilization, Weekly Financial Revenue/Expense Reports, Missing Time Cards, At-Risk Revenue, and Non-Billable Labor/Expense Reports.• Reduced comparison variances 20% by better aligning Revenue Forecasting process for European and Asian regions; ensured proper revenue recognition for Professional Services division.

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