Stella Konstadulakis Email & Phone Number

Montreal, Qc, Ca

As the Director of Operations and Sales (Remote), I lead a global team of 30 professionals across the Client Care Centre and Sales Team, providing strategic leadership and guidance to ensure high performance and alignment with business objectives. I oversee daily operations for both client support and sales functions, ensuring seamless coordination in client onboarding, service delivery, and sales activities. By continuously enhancing the client experience through best practices and process optimization, I ensure that my team delivers personalized, timely support that meets our clients' evolving needs and expectations.I drive sales performance by implementing effective sales strategies, motivating the team, and ensuring efficient lead generation, qualification, and closing of new business opportunities. I also establish and track performance metrics and KPIs, identifying areas for improvement and coaching team members to increase productivity and sales conversion rates. In close collaboration with cross-functional teams—including marketing, product, and support—I ensure that our messaging is consistent, client satisfaction remains high, and our efforts are aligned with broader organizational goals.I develop and deliver training programs for both the client care and sales teams, resulting in measurable improvements in client satisfaction and sales conversion rates. By continuously monitoring business performance through detailed data analysis, I make informed decisions that drive improvements in both client experience and sales outcomes. Additionally, I manage resource allocation across teams, ensuring optimal staffing levels to meet service goals while maximizing revenue opportunities. In parallel, I play a key role in driving client retention strategies, focusing on relationship-building and proactive issue resolution to strengthen client loyalty and retention.

Toronto, Ontario, Ca

As a Senior Vendor Manager, I drive operational excellence and revenue growth across multiple sales programs by developing and executing effective sales strategies that align with business objectives. I manage resource allocation, budgeting, and forecasting to ensure programs meet financial goals while optimizing vendor performance. By using data analytics and CRM systems, I track key performance indicators (KPIs), analyze trends, and provide actionable insights to improve sales outcomes and efficiency.I collaborate closely with marketing, sales, and operations teams to ensure all vendor strategies are aligned with broader company goals and customer needs. I use sales automation tools to streamline processes and improve lead generation and conversion. In addition, I oversee contract negotiations, ensuring favorable terms while maintaining strong vendor relationships.I focus on performance management, coaching vendors to meet or exceed targets and implementing strategies to improve results. I also manage risk mitigation to ensure compliance with contracts and regulatory requirements, protecting the business and our vendor relationships.Through strategic oversight, effective collaboration, and continuous improvement, I help drive long-term success and foster mutually beneficial partnerships.

Toronto, Ontario, Ca

• Managed a team of 22 representatives handling incoming calls from clients looking to cancel services, ensuring KPIs were met.• Coached and reviewed agent performance to maintain high standards and achieve goals.• Set priorities to meet deadlines and ensure exceptional customer service.

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Diploma Of College Studies, Business Administration And Management, General

Accounting