Stella Hernandez Email & Phone Number

Florida, United States

• Prepare and create communication plans, collaborate with CS leads and other internal team members.
• Provide training and development to customer service team members.
• Manage team performance and productivity.
• Scope, analyze, and complete projects/processes that will improve productivity and meet key performance metrics.
• Proactively identify and find solutions to any negative effects on the member experience prior to new launches.

Miami Metropolitan Area

Orlando, Florida Area

• Drive profitable sales by overseeing both sales floor and guest service experience departments with multi-million dollar sales goals
• Support all Target brand initiatives within the beauty, style and electronics departments though consistent and relevant training
• Monitor and support sales floor & guest experience by analyzing department financial, performance metrics and guest surveys
• Responsible for general service, loyalty drivers and overall brand of the store
• Ensure outstanding guest service by interacting with guests and team members
• Supervise conflict resolution and problem solving guest issues

Greater New York City Area

• Liaison between customer service and wholesale to ensure clients logistic and operational needs were met
• Assisted customer service with purchase order inquiries, discrepancies, deliveries, repairs
• Managed shipping for the department by running and analyzing weekly delivery reports to monitor delivery reports
• Provided NRF color code and copy (care and content) information as accounts request
• Processed orders with customer service and support clients in placing special orders
• Monitored and supported e-commerce accounts with pricing, copy information, brand presentations, and image requirements for accurate and appropriate brand representation

Orlando, Florida Area

• Responsible for enrolling qualified young woman to compete in pageant
• Select and serve as primary point of contact for all vendors
• Direct the planning and execution of all corporate events including meetings, castings, photo shoots, seminars and event itself
• Oversaw team of vendors and event contributors including performers, photographers, videographers, staging and caterers
• Developed effective social networking, radio, television and print ad campaigns to promote event
• Managed budgets of up to $30,000 for over 700 attendees

Orlando, Florida Area

• Responsible for enrolling qualified young woman to compete in pageant
• Direct the planning and execution of all events including meetings, castings, photo shoots, seminars and event itself
• Maintained strong relationships with numerous local agencies through exceptional communication to follow through with event participation
• Recognized by the President of the Miss Kissimmee USA organization for exceeding the attendance expectation

Bachelor’S Degree, Fashion Business Management

Activities and Societies: National Retail Federation Student Association - Vice President National Retail Federation Student Association.

Studies In Liberal Arts, Liberal Arts And Sciences, General Studies And Humanities, 3.1