Stella Hernandez Email & Phone Number

Florida, United States

• Prepare and create communication plans, collaborate with CS leads and other internal team members.• Provide training and development to customer service team members.• Manage team performance and productivity.• Scope, analyze, and complete projects/processes that will improve productivity and meet key performance metrics.• Proactively identify and find solutions to any negative effects on the member experience prior to new launches.

Miami Metropolitan Area

Orlando, Florida Area

• Drive profitable sales by overseeing both sales floor and guest service experience departments with multi-million dollar sales goals • Support all Target brand initiatives within the beauty, style and electronics departments though consistent and relevant training• Monitor and support sales floor & guest experience by analyzing department financial, performance metrics and guest surveys • Responsible for general service, loyalty drivers and overall brand of the store • Ensure outstanding guest service by interacting with guests and team members • Supervise conflict resolution and problem solving guest issues • Manage daily staff of 30+ team members including supervisors, guest service assistants, cart attendants and cashiers• Interview, hire, train and develop and retain team members of all levels in current work centers • Responsible for the management of team members including scheduling, orientation, training, counseling, coaching and on-the-job support• Lead a compliance culture to alleviate legal risk and lead a culture of financial accountability• Complete and deliver annual team member evaluations • Serve as the store leader on duty while realizing performance management, team leadership and creating guest-focused environment throughout all departments• Report to the Store Team Leader and assist in the daily operations of designated departments and the store as a whole

Greater New York City Area

• Liaison between customer service and wholesale to ensure clients logistic and operational needs were met • Assisted customer service with purchase order inquiries, discrepancies, deliveries, repairs • Managed shipping for the department by running and analyzing weekly delivery reports to monitor delivery reports • Provided NRF color code and copy (care and content) information as accounts request • Processed orders with customer service and support clients in placing special orders• Monitored and supported e-commerce accounts with pricing, copy information, brand presentations, and image requirements for accurate and appropriate brand representation • Developed product knowledge packets with detailed garment descriptions for current and prospective retailers to assist with product selection based on their store customer market • Supported luxury retail buyers during meetings to cultivate the vendor-buyer relationship• Attended and assisted in client product training meetings at Barneys, Bergdorf Goodman and Saks Fifth Avenue • Completed and entered client orders using colors software • Managed samples between Bottega Veneta and clients• Organized and cataloged swatches, line sheets and look books

Orlando, Florida Area

• Responsible for enrolling qualified young woman to compete in pageant • Select and serve as primary point of contact for all vendors• Direct the planning and execution of all corporate events including meetings, castings, photo shoots, seminars and event itself• Oversaw team of vendors and event contributors including performers, photographers, videographers, staging and caterers • Developed effective social networking, radio, television and print ad campaigns to promote event• Managed budgets of up to $30,000 for over 700 attendees • Negotiated various contracts and managed all aspects of event execution: housing agreements, exhibit coordination, on site management and security A/V and technology rentals. • Maintained strong relationships with numerous international agencies through stellar communication to follow through with event participation

Orlando, Florida Area

• Responsible for enrolling qualified young woman to compete in pageant • Direct the planning and execution of all events including meetings, castings, photo shoots, seminars and event itself• Maintained strong relationships with numerous local agencies through exceptional communication to follow through with event participation • Recognized by the President of the Miss Kissimmee USA organization for exceeding the attendance expectation

Bachelor’S Degree, Fashion Business Management

Activities and Societies: National Retail Federation Student Association - Vice President National Retail Federation Student Association.

Studies In Liberal Arts, Liberal Arts And Sciences, General Studies And Humanities, 3.1