Stella S. Roberts Email & Phone Number

Stella S. Roberts is a Account Manager Customer Service at UTC Aerospace Systems.

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  Customer Service Account Manager

  Utc Aerospace Systems

  Mar 2014 - Present - Union, Wv

  Manage program accounts. Maintain open order books as well as monitoring, trending, and reporting status of key metrics•Interface with customers and program office to determine future needs and focus internal support necessary to achieve customer satisfaction•Ensure program critical issues are identified, communicated, elevated as required and acted on in a timely manner through the appropriate channels•Analyze and review monthly sales forecast at a part number level. Recommend interim forecast changes/ issues that may have significant variances to forecast and ensure orders do not exceed forecast•Responsible for reviewing material planning requirements (MRP) and purchasing activities for select suppliers and assigned parts in support of production and non-production business•Maintain supplier PO due dates and quantity changes on a daily basis and communicate changes•Set up and monitor Kanban activity to maintain inventory levels of stock•Utilize ACE Principles and continuous improvement of fleet management systems and processes to minimize cost and to ensure customer satisfaction