• Board Chairperson• Audit Committee Member• Compensation Committee Member

• Support the CEO and members of the Executive Team in ongoing business operations and special projects• Manage team members in the Office of the CEO. Scope includes strategic initiatives, product management, internal communications, and operational support• Lead cross-functional initiatives and fill business gaps

The Operators Guild is an exclusive, invitation-only network for the world’s foremost leaders in company building within high-growth and tech sectors. Spanning over 20 chapters globally—including SF, NY, LA, Austin, Denver, Toronto, Vancouver, Seattle, Chicago, Miami, London and more -- it serves as a collaborative hub for sharing best practices, solving common challenges, and fostering investment in the operational community.

Company: Open and intelligent digital experience platform enabling marketing, eCommerce and IT to deliver results.2017- Business and People Operations Director. • Strategic leadership: Led Executive Team in strategic planning process, including running quarterly meetings; coordinating key initiative rollouts between executives, multiple working groups and the broader organization; and monitoring performance. • Global merger initiatives: Led working group tasked with creating and rolling out strategy for international alignment after business acquisition. Resulted in the introduction of a global calendar, new communications infrastructure, an internal newsletter and updated organizational communication norms. • People operations: Supported CFO during personnel transitions by leading compensation review, launching compliance program, evaluating vendors, updating organizational awards program, advising middle managers, structuring the employee review process and documenting and introducing people processes.

2015- 2017 Customer Success Director. London, UK and Mountain View, CA.• Revenue growth: Managed revenue for three highest growth products. Experienced in managing clients from $24k to $2M+ per year.• M&A: Led Integration Management Office for successful acquisition of Hippo, a leading CMS company. Coordinated stakeholders, defined process and deliverables, and managed post-launch. • Reorganization: Captained two internal reorganizations without attributable client or employee churn.• Team Leadership: Defined mission and built operations for 10-person global team. Successes included migration to new CMS, revision in health reporting and a spike in team up-sell activity.• Client management: Drove discussions with C-level and influenced internal product priorities. • Financial planning: Worked with exec team on business planning and built systems to deliver KPIs. 2013-2015 Product and Engagement Lead. London, UK. • Revenue growth: Grew region from 0 to >15% of revenue to build multi-million-dollar business.• International office founder: Opened office, managed partner relationships, built post-sales team.• Marketing: Drove UK marketing including pipeline creation, PR activities and client/prospect events.2011-2013 Product and Engagement Manager. Mountain View, CA.• Account management: Owned P&L through client lifecycle. Managed day-to-day and C-level clients.• Product: Specified product needs and managed engineering support to tailor products for clients.• Value demonstration: Crunched numbers in complex analyses to demonstrate customer ROI.

Director, Strategy Development: Leading 5-year strategic planning process to align programs in 170 countries. Heading special strategic projects for the COO & President. • Cross-functional project leadership: Spearheaded strategic plan development by managing five working groups of topical experts, soliciting and balancing input of over 1,600 stakeholders, and working with departments to develop financial cases that weigh impact versus cost implications.• C-level engagement: Engaged organizational leaders in the strategic planning process—leading to Board approval for the plan. Driving agenda and participating in quarterly top management meetings. • Operations management: Developing organizational operating model to highlight roles and decision-making authorities of 12 departments and 7 geographic regions. Model to be adopted by top management.• Budget setting: Helped create new design and support for the 2011 budgeting process.

Company: An economic development NGO delivering business solutions to rural poverty.Monitoring and Evaluation Manager: Played key roles in successful launch of $50M Gates-funded initiative. Additionally, worked to improve the profitability of a craft business and create a goat industry. • Product management: Led evaluation, organization, and launch of goat industry in Swaziland. International shipments now ongoing. • Supply chain analysis: Audited operations, interviewed workers, and recommended and implemented changes to large craft business. Resulted in termination of unprofitable product lines and plan for improved efficiency.• Human resources: Developed strategies to recruit 1000+ employees across East Africa. Surpassed targets. Designed and launched training programs in Kenya, Tanzania, and Rwanda to address field problems.

Addressed key managerial challenges by assessing market opportunities, evaluating businesses, leading client teams, and presenting findings and recommendations to client leadership. • Strategic thinking: Worked on a team in a variety of strategic work across industries, including evaluating growth opportunities for a consumer goods company and convincing its management of a plan for growth.• Financial analysis: Assessed financial impact of a product introduction for an animal health company. Effective in advising company against bringing the product into an unattractive market.• Problem solving: Used a logic driven approach, expert interviews, and case studies to recommend how to price and position an innovative product with no comparables on the market.

Evaluated impact of website redesign on traffic and product sales for a major telecom client. Reconciled weekly internet phone sales with effects of media and promotions.