Stella Zafeiropoulou Email & Phone Number

Malmö, Skåne County, Sweden

Copenhagen, Capital Region, Denmark

Malmö, Skåne County, Sweden

LIA-2

Malmö, Skane County, Sweden

LIA-1

Duties: Social Media Management and Analytics project (a part of organisation's new CRM project): Business analysis for user requirements identification, KPIs identification for Social Media Analytics and Media Monitoring, writing user requirements specification reports, writing business cases, learning using the existing Social Media Management and Analytics tools in the organisation, testing the tools of the potential vendors including Falcon, Komfo, Notified etc., stakeholder management of both internal and external stakeholders e.g. arranging and participating in meetings with vendors, consulting in the selection of the software, system configuration including managing accounts in collaboration with the communication department, integration of the new tool to the BI with the aim to combine Social data and data from our CRM to create reports.Tools used:• Facebook Business Manager• Notified• Hootsuite• Falcon Social• Komfo• Office 365• Microsoft Power BI• Dynamics 365• Introduction to Portrait Dialogue• Introduction to R

Lund, Sweden

Lund University School of Economics and Management, Department of Informatics - http://ics.lu.se Position: Course coordinator and Lecturer. Course: INFC50 Content Management Systems, Bachelor level (Main subjects covered: Principles of Intelligent content , Unified Communications for consistent and relevant user experience when it comes to content).Duties: developing the course: course syllabus, course guide, learning outcomes, selecting books, creating the learning material e.g. lecture slides, workshops, labs, and exams, lecturing and teaching the course. Used:• Various content management systems,• Office 365 with focus on Sharepoint Online

Using company’s CMS to add content on webpages, talking with clients for their needs in content, supporting customers to create their e-brochures, writing reports and pricing proposals (limited).Used:• In-house CMS• In-house built eBook software

Duties: supporting customers when there were problems with their EDI documents- missing invoices, running SQL queries, installing archiving software in clients and enhancing the archiving of their invoices. • Used: MS SQL Server, EDI, Regular Expressions, In-house software

Duties: testing the software, writing user manualsUsed: In-house software

2 Years Vocational Education, Digital Analytics Specialist Program

Courses completed: - Digital Marketing and Lead Management (SEO, SEM, lead management strategy development) - Web development & design.

Researcher - Phd Studies, Information Systems. Specific Research Area: Social Media Management And Analytics

My current research addresses the implications of Social Media Management (SMM) technologies in the organisations enacted in situated.

Master'S Degree, Information Systems

Bachelor'S Degree, Informatics