Estela Hernandez Email & Phone Number

Cancún, Q.R., Mx

Cancún, Quintana Roo, México

Promoting the best Master Brokers and Real Estate Developers from the Mexican Caribbean, in order to assist and advice those looking for their first home, a new one, a beach house, a land to build their dreamed house, or an investment property with the highest ROI levels in order to make it their current best investment opportunity and their future profitable business in the Mexican paradise with the highest demand worldwide

Cancún, Quintana Roo, Mexico

We are the most innovative tourism and real estate project in Tulum and the Riviera Maya. TPS is a company formed by a team with extensive experience, high quality standards and passionate about customer service.- I am part of TPS's founding team.- Collaborate in the concept's creation and brand development.- Assist coordinating suppliers, sales, reservations and customer service.- Help with administrative management, projects' development, products, campaigns and marketing strategies.- Procedures generation, staff training and detect continuous improvement opportunities.

Cancún, Quintana Roo, Mexico

Real Estate Advisory:* I supported the creation of training courses for advisors* Database feeding, documentation of properties and inventories* Promotion and development of social networks* Updating informative texts of the properties and photo editing* Campaigns creation and launch for branding and interact with the customers

Cancún Area, Mexico

After 30 years I took a well deserved break, I’m one of those very positive coincidences that might happen to you thanks to the lock down. Discover a person used to work with the same commitment & enthusiasm from the first to the last day for the last 30 years. I gave new hope and healthy years to an almost bankrupt company with 100 years history and collaborated on successful startups, always driving KPI’s to 80’s & +90% values.The continual improvement projects and techniques that I use, are focused on identifying and solving procedures opportunities with little to non-monetary investments.

Cancún Y Alrededores, México

• I started as VLO (Legal Verification)• Supported expansion strategies, quality monitoring and improvement.• Developed of special projects such as: Reactivations / Referrals / ResPush. • Now I’m in charge of the referrals program Omni Trust Rewards (English / Spanish) for one of the best and most appreciated regional vacational clubs.

Cancún Area, Mexico

• Started as Travel Specialist (English / Spanish).• Collaborated with the Referrals program.• Was promoted as VLO (Legal Verification) and Travel Butler to assist before, during and after the customer’s vacations with advisory, flights searching, ground transfer coordination, tours and additional lodging. • My Facebook’s "Fan-Page" was rated with 5 stars, with comments and testimonial videos.

Cancún Y Alrededores, México

• I worked in the Legal Verification department (English / Spanish) for the Sunset Share program.• Creation of procedures for sales, payment collections, verification for first sales, second packages and improvements to the Cancun, Orlando and Miami programs.• Registration of all procedures in the Sunset Group quality department.• Intranet’s development in English and Spanish with mission / vision, regulations, sales tools (Rebuttals, links for Exchange rates, time zones, worldwide dialing, etc.) closure technics, pictures and information about each one of the hotels, quality norms and verification.

Reynosa, Tam. Mexico

** Metal Working Factory, I worked as CSR for two key US and Hong Kong Customers at the Engineering Department with New Product Introductions & OEM's.* Worked on daily basis with multitask teams from the first drawings reception, to the FG's arrival & inspection confirmation from our customers. Facing successfully quality, production, specs, auditing and materials challenges in order to reach 90%'s and 95%'s for our Customers KPI's* 24/7 support for critical issues.

Reynosa, Tam. Mexico

** Technical Support Call Center for US Customers. 1st Interview due to outstanding results: "A New Beginning" at Maquila Social's Magazine from Reynosa, Tam. Mar´09; pages 4 & 23. 2nd Interview: "Successful Stories" at Maquila Social's Magazine Jan´10, page 66.* Human and technical resources Real Time Administration in order to maximize the Call Center’s service level. Reached & exceeded Global KPI´s 3 months after the company's start up.* Generated advanced Excel instant reports to recognize negative trends, look for the root causes applying immediate corrective actions to revert them in less than half an hour. Monitoring frame time 19 hours / 7 days a week.* Trained and coached 8 Work Force Analysts on evolving tools and procedures to constantly improve results for a growing work force from 16 to +350 agents in a year period.

Reynosa, Tam. Mexico

** Engines and Compressors Factory for Air Conditioners.* At the plant start up I worked for 6 months with our Oracle’s consultants in order to be trained in Oracle, load the system and implement it. I participate on the MT, IT, Data Migration & User Acceptance Testing. I also worked on the System Operations Procedures implementation for Accounts Payable, Engineering & Production departments, so as the Scheduling, Purchasing, Receiving, Shipping and Materials Handling Processes.* As Warehouse Supervisor I established the procedures, ABC system and cycle counts in order to reduce inventory negatives & discrepancies exceeding the company’s expectations.* Redesigned warehouse layout to decrease times and movements for materials handling. Selected and trained 4 warehouse workers.* Performed the inventory analysis for min/max and re-order point up-dates. Assisted on Kanban and bar code labels implementation to fit the automated production system.

Reynosa, Tam. Mexico

** Batteries and Back ups Factory for Telecommunications. * Analyzed, set up and even out the real plant capacity. Reorganized the production plan, reducing Past Due Orders from 90% to less than 10% after 6 months of hard team work (Materials, Production, Engineering & QA departments) * Worked with Engineering, Quality, Production & Logistics to follow up and warranty the release of monthly/weekly/daily plans; for in house (US) and International shipments improving the On Time Delivery from 32% to 95%.* Reduced and stabilized the Lead Time from 8 to 4 weeks in a period of 7 months. After Lean Manufacturing projects increased sales a 30% for South-America, a 50% for China and globally including the USA almost a 60%.

Reynosa, Tam. Mexico

** Automotive Sub-assemblies Manufacturing Company.* Assisted with the Setech–DSSI transition project (outsourced MRO's purchasing services); suppliers` development to comply with the new system.* Integrated the new operative system e-CPTS (Tests, training & problem solving)* Lean Manufacturing projects: 5 S's for the PO`s system; inventory analysis for excess and obsolete; min/max and re-order point up-dates.* Changed materials based on their country of origin in order to reduce the implicit costs including importation fees, reduced LT´s and inventories in house, also improved their quality.

Reynosa, Tam. Mexico

** Hemodialysis Products Factory. * CAPA, QS-QA & SPC Reports Coordinator, administered the NCR´s, MRB´s and Quality Alerts.* Up-date, translate, obsolete and generate procedures via ECO´s (via manual and Lotus Domino´s)* Assisted on internal and external audits, achieving certifications and re-certifications for ISO, FDA and TÜV.

Reynosa, Tam. Mexico

** Electrical Sub-Assemblies Factory / PO's handling (print, confirm, enter in the system, edit, cancel and file hard copies) ECO's POC.

Reynosa, Tam. Mexico

** Sewing Factory / Assisted the General, Accounting, Engineering, HR, Production and Materials Managers. Entered the Daily Production Report and generated the Production Schedule.

Gustavo Diaz Ordaz, Tam. Mexico

** Handicraft Shop / Store Opening, regular trips looking for new suppliers. Responsible for store sales, promotions and credits. End growth of 75% from the initial investment.

Guadalajara, Jalisco; Mexico

** Timeshares Sales for a World Class Resort / Sales Executive of the Month, for 3 consecutive months.

Guadalajara, Jal. Mexico

** Real State Management Company / Worked one year as Sales Representative and the rest as Administrative Assistant.* Contracts and Finance reports administration. Assisted with the transition from Framework, Works and Lotus to Windows 3.1

Guadalajara, Jal. Mexico

** Marketing and Trading Co.

Bs Degree, Industrial Engineering, 88.52 Out Of 100

Activities and Societies: There was not much time for extracurricular activities due to the fact that I was working full-time.

Certification, Lean Manufacturing, Professors From "El Tec. De Monterrey".

Activities and Societies: Fui el único asistente de mi empresa, así que el proyecto final me tocó desarrollarlo sola.My presentation was.

High School, Pathology Technician, 82.27 Out Of 100

Activities and Societies: Mexican folk dance, contemporary dance, gymnastics, swimming, aerobics and gym.The dropout rate in public.

Stenographer Secretary, Administrative Assistant And Secretarial Science, General, 9.2 Out Of 10

Activities and Societies: Night school without extracurricular activities.Additional studies to validate the technical degree gotten.

Middle School, Educación Secundaria, 9.9 Out Of 10

Activities and Societies: Participated the three years at the school choir, with the Mexican folk dance group, and always assisted.

Elementary School, Educación Primaria, 9.5 Out Of 10

Activities and Societies: Olimpics gymnastic 4 years, Flamenco 1 year and Mexican folk dance 1 year.Always got the best grades, I was.