Stella Maris Email & Phone Number

Tangerang, Banten, Id

Tangerang, Banten, Id

Jakarta, Indonesia

Jakarta, Indonesia

- Evaluating customers' complaints to ensure Agents and the whole process is already in compliance with SOP- Deep analyzing particular trending issues, to define what defects need to be fixed or improvements need to be done, thus Care Team can provide better service seamlessly- Collaborating with other units by doing Ad-Hoc analysis to reach specific goals, i.e: building automated adjustment data which can be used to monitor company cost usage and suggesting flow handling SOP from it.- Provide QA support to Operations, by monitoring vendors, ensuring all the activities are in compliance with regulatory and quality agreements- Especially assigned to support/handle SF Social Studio matters and Risk & Compliance projects, i.e: Company Cost Adjustment, Internal and BI Audit, BCP 2022

Greater Jakarta Area, Indonesia

- Supervise 8 Team Leaders and 80+ agents monitor GoPay Customer issues (incoming from email, inbound, in-Apps & social media) and manage escalations to the respective teams when needed- as PIC from GoPay Customer Care to handle customer's complaints from Bank Partner and to escalate Prakerja issues to respective team- Communicate with management and operations team to ensure compliance with company standards- Provides analytical support for under-performed key metrics and discuss with the managers.- Work closely with leadership to define new analysis/reporting initiatives. Provide clear concise statistical reporting and trends for various operations groups. Confidently makes presentations to management.- Continuously improve handling flow Customer & Social Media Care unit - Ensure all KPIs set by management are met

Greater Jakarta Area, Indonesia

- Lead 9 agents, monitor specifically GoPay social media (Instagram, Twitter & Facebook) issues and manage escalations to the respective teams when needed- Continuously improve handling flow Social Media Care unit

Tangerang, Indonesia

- Ideate, manage (publish & edit) and also monitor multiple social media accounts- Responsible for copy writing social media- Responsible for make social media report & continuously analyze/research the social metrics, competitors and insight to develop next strategies- Supporting editorial to make a content for social media- Supporting media partnership through social media activity- Responsible for any activity on social media; events LIVE report, ads & promoted campaign are included.- Work collaboratively with internal teams to execute creative concepts, marketing strategies & content for social media- Recommend new social media tools, sites, and applications as part of the social media mix

Banten Province, Indonesia

• Analyze current web, design banner & some web contents (if needed)• Design & create digital contents for corporate’s digital accounts such as newsletter, ads, web banners and social media contents• Analyze social media’s contents engagement and impressions, create event based on the data regularly to improve the number• Digital Customer Service – maintain all the corporate’s digital account, replying all the questions & complaints from customers that come from social media

Greater Jakarta Area, Indonesia

Gain more income/funding for company by approaching new or existing customers and persuaded them to open new saving or deposit account, achieved monthly target