Gathering and visualizing business requirements for USCIS web sites.

Completed multiple projects for FordDirect including - iRise visualizations.- Complex, working simulations of proposed designs used to conduct usability testing.- Visualizations of web designs that encourage understanding and build consensus.- Wrote and updated documents that guided clients through iRise simulations.- Supported iRise Studio and iRise Definition Center usage.- Administered iRise definition center. Created and deleted user accounts as necessary. Ensured that usage remained within licensing guidelines.- Developed iRise tutorials and training materials.- Developed fully functional iRise simulations of a proposed vehicle search tool. The team used this visualization to conduct usability testing of the proposed site.- Developed a fully functional iRise simulation of a proposed vehicle comparison tool. The team used this visualization to conduct usability testing of the proposed site.- Developed a functional iRise simulation based on preliminary wire-frame drawings. This visualization was used successfully in usability testing to improve application design.- Visualized Lincoln Concierge service to support testing and aid in site development.Initiated an iRise users group at FordDirect. Organized meetings. Presented iRise tips and encouraged others to present and expand their usage and understanding of the tool.- Added detailed information about recent web development to the FordDirect WIKI.- Updated existing documentation as new projects evolved the current design.- Created JIRA reports and tagged JIRA content so web applications development information could more easily be captured and tracked on the WIKI.

Initiated information architecture and user experience approach to in house web development. Solely responsible for maintaining and expanding existing navigation and user experience on a set of content managed web sites.- Translated ad agency visual design into a working Lifestyle web site. Worked closely with developers to define and deploy new templates, presentations, and classifications.- Redesigned quote and application processes to make new business easier for clients.- Worked as a member of a team to improve internal processes and communication. - Encouraged communication with content stakeholders to continuously improve content and content presentation.

- Fully responsible for usability testing web based resources and applications- Recruit participants from database of frequent fliers- Gather usability requirements and capture them in a test plan- Script the usability testing- Conduct usability tests, usually in one-on-one interviews with a participant and a simulation of the application being tested- Present findings to stakeholders as a PowerPoint presentation and written summary of findings- Work with others to develop prototypes and web site simulations as necessary to support testing- Heuristic analysis of existing and proposed web based content and functionality

- Responsible for maintaining and expanding existing Vignette content managed web site- Encouraged communication with content stakeholders to continuously improve content and content presentation- Defined and implemented new functionality, including publishing bank rate and fee information dynamically for the first time- Lead Information Architect on a $7.5M project to localize Comerica.com for Spanish speaking customers- Redesigned presentation and management of pension forms- Managed implementation of usability changes including adjusting font sizes, making text more readable, adding discloser links in site footer to bring the site into compliance with Texas regulatory requirements- Simulated all new functionality using iRise- Worked with development team to define how we could better leverage iRise simulations in our development process- Worked under contract with Epitec Group

- Lead Architect responsible for multiple, overlapping projects. Produced Site Maps and Functional Specifications for new and existing web sites including:- Lead Architect on Tide.com redesign- Defined, sold to clients, and deployed innovative navigation scheme for Centocor.com- Worked closely with Creative lead to present video assets in a clear and pleasing way on Myinnerstate.com- Maintained and expanded content and site map of Remicade.com- User Experience lead, designed and conducted multiple rounds of usability testing. Presented results to clients- Designed and conducted several rounds of testing for St. Jude Children’s Hospital to improve specific giving campaigns- Worked closely with Creative Lead develop and deploy web site navigation elements that were usable, innovative, and visually interesting

- Developed a system that allows a customer to initiate the dispute of a credit card transaction. The system is now used by over 100 banks and processes over 2 million transactions per month.

- Managed teams of Information Architects. Successfully completed projects for ATT, eGreetings, and 3COMM among others.