Tracy Tenzer Email & Phone Number

Edmonton, Alberta, Canada

Everett, Washington, United States

The Business Applications Programmer/Analyst handles database analysis, product evaluation, design, development, and project management of system enhancement, configuration, and acquisition. A person in this position applies advanced, extensive knowledge and skills in multiple integrated specialties in researching and developing practical, efficient, and cost-effective solutions. Takes a lead department role in defining methodologies and procedures to establish and maintain information systems to include the collaboration with other county departments, state and federal offices, as well as contractors and agencies. Applies an understanding of strategic and critical thinking and communicates effectively.Provides creative, practical solutions, consulting with staff as needed, and designs/creates programs, data structures and reports in applications. Creates reports to support quality control and to provide management information. Generates ongoing routine reports and ad hoc reports as needed.

Everett, Washington, United States

To coordinate, develop, and implement automation of procedures and processes for a county department. Act as liaison between the county department and the Department of Information Technology (IT) and other local, county, and state agencies as it relates to data processing issues.

Everett, Wa

• Troubleshooting, analyzing, resolving, tracking, escalating and accurately documenting a wide variety of technology support encompassing network, hardware and software issues.• Performing user administration including creating or reprovisioning users, deprovisioning users, enabling telecommunications, email and unified messaging, file security and applications using accepted processes.• Employing highly effective communication with customers, peers, and management to provide quality technical support and continuous delivery of services.

Seattle, Washington

Seattle, Washington

Help Desk Support

Greater Seattle Area

Level One help desk for >50000 user base * triage computer issues * successfully resolve issues or escalate them as required * correctly document all incoming calls

Bothell, Wa

Analyzing and interpreting data for the best company in the world!• Providing exceptional data gathering and analysis using established tools and adhering to required standards and techniques.• Meeting and exceeding project deadlines and metrics without sacrificing necessary quality.• Maintaining the highest level of confidentiality as required by the project.

Greater Seattle Area

Data quality assurance ... making it the best data for the best results.Responsibilities:* Providing exceptional quality assurance for large data sets, demonstrating proficiency with data gathering processes and the required result set from those processes.* Meeting project deadlines without sacrificing necessary quality.* QA process development, training new personnel in existing QA processes, and improving the QA process to increase productivity.* Managing a small but vibrant team of data analysts, providing direction, compiling and reporting relevant metrics, and coordinating with other knowledge acquisition team leads and members.

* Provide instructional design and technical support for faculty.* Create CBT materials and documentation for students, faculty, and staff on a variety of technologies including computer hardware, Blackboard, Microsoft Office, and Google Applications.* Working knowledge of Blackboard Enterprise applications (e.g. posting course content, assignments, electronic quizzes, grades), PowerPoint and Photoshop.* Working knowledge of clickers, symposium, and other instructional technologies.* Mastery of software tools used in design and distribution of graphic projects.* Working knowledge of HTML, XHTML, CSS, JavaScript.* Working knowledge of digital imagery and capture devices (High definition Camera, Video and Scanner).* Evaluate instructional technology and make recommendations on software technologies to use in creating course materials.* Provide individual and group instruction on the use of instructional technology.* Provide back up for help desk technicians on Cisco call center system.* Enter and update help desk requests using TrackIT management software.

Administrative Duties:* Manages multiple databases of student / student resource information, coordinating with the Admissions and Safety and Security departments to ensure information is updated and timely.* Assists walk-in visitors with minor technical difficulties and help desk requests.* Coordinates and manages offices activities and workflow processes to ensure smooth efficient operations in a busy IT department.* Acts as liaison with other departments, faculty, staff, students and external organizations and responds to inquires regarding department policies, procedures and functions.* Answers telephones, directs calls, takes and deliver messages, and ensures efficient communication in the office.Financial Duties:* Monitors, compiles, and interprets department budgetary and financial items and reports on grant specifications involving two departmental budgets.* Research item pricing and obtain quotes as needed* Submit purchase requests as directed by supervisor

- Maintain records on use of all facilities for three Boy Scout camping/activity facilities and take reservations from volunteers and communicate usage to the Reservation manager. - Prepare all information and maintain records for Boy Scout Summer Camp, Cub Residence Camp, and Webelos Residence Camp including preparations of camp promotion materials, maintaining unit rosters, posting payments, and preparing final reports. - Perform secretarial duties for the Director of Support Services. - Backup Finance Secretary when needed, assist with mailings, and other duties as assigned by the Office Manager.

* Generate orders using ACCPAC for Windows; checking clients PO for proper discount level and pricing accuracy; start of input job from purchase order, RMA request, etc.; updating outstanding order status and follow up of old orders; make any changes to orders: required by date, ship with out invoice, pricing changes as forwarded by sales person; send out and follow up on Credit Applications for new clients.* Sales support including printing and binding marketing material; compiling sales folders along with introduction letters to clients as requested by sales staff.* Using ACCPAC for varied Accounts Receivable and Accounts Payable duties and data entry.* General shipping and receiving duties, secretarial duties and Office Manager relief duties.

* Administrative support for the Vice President, Development Manager and Accountant.* Creating required legal documents (i.e. Purchase Agreements, Leases, Restrictive Covenants, Discharges of Caveat)* Providing customers with complete and accurate information in regards to our services.* Maintaining current records (i.e. Price Lists, Sales Reports, and Lot Availability).* Maintaining databases of sales and potential sales contacts.* Creating and instituting procedures that improved office operations and enhanced customer service* Manage a multi-line phone system and varied office equipment.

Master Of Science (M.S.), Information Technology Management

B.Sc., Computer Information Technology

A.A.S., Computer Information Systems

Activities and Societies: Dean’s List, Honor Roll, Kappa Beta Delta International Honor Society, Phi Theta Kappa Graduated summa cum laude.

Diploma, Business Computer Specialist

Awarded Certificate of Excellence for academic achievement, recognized as Student of the Month for excellence in academics, succeeded.