Štěpán Sumec Email & Phone Number

Brno, South Moravia, Czechia

• Developing a booking platform, a set of APIs and microservices acting as the entry point to the booking process and foundation for other domains to plug into. These APIs serve both our own web frontend and mobile.
• Manage server-driven UI state, keeping the frontend stateless
• Periodic data fetching and state invalidation in case of outdated prices or unbookable itineraries
• Validate transactions, persist data, and trigger post-booking processes like data pipelines or user-facing communications once the booking is completed
• Implement advanced logging, metrics, and error tracking due to the platform's critical role
• Leverage robust continuous integration and deployment pipelines

Brno, South Moravia, Czechia

• Testing and ensuring the quality, functionality, and reliability of backend services.
• Perform functional and regression testing of backend services
• Engage in replicating, debugging, and resolving issues in collaboration with developers
• Develop a service for automated booking creation, enabling users to efficiently generate test cases for manual testing

Brno, South Moravia, Czechia

• Overseeing the planning, coordination, and execution of front-end software releases, ensuring a smooth and timely deployment process.
• Conduct release planning and coordination, ensuring alignment with project timelines
• Implement and improve release processes, aiming for efficiency and reliability
• Collaborate closely with the QA Automation team to guide automated testing efforts
• Utilize Python scripting to automate repetitive tasks
• Integrate new features into the release process

Brno, South Moravia, Czechia

• Identifying and reporting functionality issues of software applications from the end-user perspective.
• Test software applications for bugs and defects
• Identify, document, and track issues
• Collaborate with developers to resolve and verify bug fixes
• Validate that software meets specified requirements and quality standards
• Create and maintain test documentation, including test plans and test cases

Brno, South Moravia, Czechia

• Developing and implementing quality standards, assessing individual agents, and contributing to continuous improvement initiatives.
• Develop and implement grading guidelines for Order Processing Specialists
• Perform individual assessments of agents and offer constructive feedback for continuous improvement
• Contribute to maintaining and enhancing customer service standards through active participation in quality assurance processes

Brno, South Moravia, Czechia

• Processing bookings, managing customer reservations, and handling various back-office tasks.
• Process and manage customer orders
• Search for and book alternative flights for customers in case of cancellations or changes
• Collaborate and communicate with external partners