• Delivered a wide range of beauty therapy treatments, including stress-relief massages, deep-cleansing facials, and hydrating skin treatments to enhance client well-being.• Tailored skincare routines using high-quality products, achieving visible improvements in clients’ skin health.• Created a calming spa environment and provided expert advice on maintaining results at home.• Continuously updated knowledge of the latest beauty techniques and skincare products to offer clients up-to-date and effective treatments.• Maintained strict hygiene standards and collaborated with team members to ensure a seamless client experience.

Brocard is a major French chain of cosmetics and perfumery in Ukraine, with nearly 100 stores in 26 cities and over 1,800 employees.• Sales and promotion of perfumery and cosmetics products based on customer and business needs.• Monitoring and optimization of performance indicators.• Providing personalized approaches to meet customers’ needs.• Compliance with merchandising and product safety standards.• Participated in training new employees.• Managed online customer service operations (chat, email, social media).• Developed and implemented strategies to improve the online customer experience and satisfaction.• Worked closely with cross-functional teams to solve problems and enhance service quality.• Kept up to date with trends in cosmetics and perfumery.