Stepan Maly Email & Phone Number

Prague, Czechia

Hrdý CEO a spoluzakladatel MotionTrex, která se specializuje na poskytování řešení pro analýzu a optimalizaci pohybu v procesech logistiky a výroby.

Prague, The Capital, Czech Republic

Providing clients with end to end services in the area of Visual Management, Process optimization and Quality Management. Services include: - Process audit or analysis, - Design of tailored Lean Visual aids and Boards,- Update of Standard Operating Procedures (SOPs) and- Training.

Prague, The Capital, Czech Republic

Independent Consultant:Management ConsultingBI and AnalyticsIT Service ManagementITILDigital TransformationLean Six Sigma Black Belt

Prague, Prague, Czechia

Prague, The Capital, Czech Republic

Responsibility: Product owner of BI and Analytics solutions for Commercial Information Management PlatformGlobal harmonization of KPIs and MetricsReporting and Analytics for Digital TransformationDeveloping Standard Offer to support global CRM rollout project

Prague, The Capital, Czech Republic

Predictive Analytics for IT OperationsGlobal IT Service Management Process AnalysisKPI, Metrics and SLA AnalysisMSD Lean Six Sigma Yellow Belt Trainer

Specialized in Financial Service Information Systems implementation and analysis- Lean and Six Sigma Process Optimization- Core Banking and Insurance IT Systems implementations- Legacy Systems mitigation strategies- FATCA, Basel, Solvency II- Requirements analysis and implementation- Data Quality Improvements

Zürich Area, Switzerland

Deloitte supported a global financial services provider in a regulatory investigation in Switzerland. Services provided included processing, analysis and review of client and employee data that was extracted from current and legacy systems over a number of years.

Prague

IT Strategy developmentITIL Process consultancyProject ManagementISO 20000 implementation

Stepan was responsible for implementation and standardization of IT Service management processes across the Erste Bank Group. Responsibilities:• Definition of ITIL process Policies, Roles and Responsibilities, Key Performance Indicators and Reports.• Matrix Management of process implementation teams in Czech Republic, Hungary, Romania, Ukraine, Slovakia and Serbia.• Coordination with IT Service Management tool (CA ServiceDesk Manager) development team and 3rd party suppliers.• Budget monitoring and expense reporting.• Negotiation with local CIOs and other stakeholders.• Change Manager for ITSM tool development.Major Achievements: • Incident Management, Change Management and Service Desk Procedures standardization in 6 Central European countries.• Problem Management, Knowledge Management and Configuration Management implementation in Czech Republic and Romania.• Implementation of SLA and OLA monitoring and reporting in Czech Republic and Slovakia.• Integration of ITSM tool with availability monitoring tools, automated event handling and warning.• On time, in full, on budget implementation of ITSM tool together with major ITIL process change.

Engineer, Information Management

High School, Digital Telecomunications