🌐 Global Team Leadership: Manage a diverse, globally distributed team of engineers across the US, Canada, India, and China, collaborating closely with engineering teams in Spain, Bulgaria, and Georgia📊 Observability Stack Management: Lead the development and management of the observability stack to ensure high availability and performance, achieving a 99.999% SLA for production systems🔒 Security Compliance: Oversee security compliance initiatives, successfully obtaining PCI DSS and SOC 2 certifications for telephony SIP products deployed in Kubernetes (K8s)💰 AWS Cost Optimization: Drive cost optimization strategies in AWS, including developing tools like the Lab Scheduler to reduce expenses and improve efficiency🛠️ Technical Center of Excellence: Serve as the central point of technical expertise for all engineering and QA teams on DevOps/SRE practices, AWS infrastructure, Kubernetes, and more🤝 Cross-Functional Collaboration: Work closely with global SRE teams and engineering stakeholders to align on best practices and solve complex technical challenges📅 Strategic Planning: Lead quarterly and yearly planning for SRE/DevOps teams, focusing on continuous improvement and aligning roadmaps with organizational goals

- Deliver new builds and components to the production environment- Develop short term fixes and work with internal development teams for long term resolutions- Integrate third party solutions into the company services in close collaboration with external dev teams- Automate delivery process (Jenkins, GIT, Mercurial, RPM Specs)- Create builds for internal CI system using ERB templates- Participate in development of HA balancer for internal services (Keepalived, ExaBGP, LVS, Flask, Python)- Participate in on-call rotation

- Deliver new builds and components to the production environment - Maintain infrastructure with more than 10 000 servers (CentOS and Windows based)- Maintain SBCs (Acme/Oracle, Sonus) - Troubleshoot and resolve service issues (using Wireshark, RFC, vendor support)- Revision of service requirements with dev and QA teams- Handle and review developed components with QA and dev teams- Participate in on-call rotation

- Configure and troubleshoot SIP endpoint devices from vendors like Cisco, Qtech, Eltex, Grandstream, Samsung- Configure and maintain SIP Soft switches of both 4th and 5th class (Nortel, Huawei, Iskartel, RTU Mera)- Install and configure IBM Blade servers for Soft switches from scratch- Administrate Debian based servers- Implement HA scheme based on pacemaker/corosync solution for RTU MOA- Create python scripts to automate a number of processes, e.g. a solution for endpoint configuration backup- Introduced and configured monitoring system based on Zabbix- Participate in on-call rotation

- Configure routers and switches from vendors like Cisco, Huawei, ZyXel, QTech, Raisecom (L2 level)- Network and DC monitoring using monitoring tools (Cacti, Nagios, etc.) - Troubleshoot and resolve network problems (LAN/WAN)- Provide support for B2B customers (Tier 2 support)