Gor Stepanyan Email and Phone Number
As a Technical Support Specialist, I have gained valuable experience in network administration, hardware and software support, and customer service. I have an intermediate professional degree in computing machines, complexes, systems, and networks from Yerevan State College of Informatics, and I have also completed courses at TUMO, a creative technologies center.Most recently, I worked at NORK Technology Center, a research and innovation hub, where I helped maintain and update their network infrastructure and devices, working with network switches, routers, firewalls, and servers. I also provided excellent technical assistance to their staff and researchers, resolving issues in a timely and professional manner. Previously, I worked at Q-Group, a leading IT solutions provider, where I supported their clients with their printer drivers and printing systems, as well as installing, configuring, and troubleshooting various IT equipment and software. I am passionate about technology and learning new skills, and I am always eager to take on new challenges and opportunities in this field.
Evolution
View- Website:
- evolution.com
- Employees:
- 2704
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Encoding Support SpecialistEvolution Sep 2023 - PresentЕреван, Армения• IT equipment installation, configuration, repairs and maintenance• Server and network software installation, troubleshooting and maintenance• PC installation, troubleshooting and maintenance• Physical network related tasks (patching, device installation, ports assignment)• Streaming physical devices and protocol configuration• Creating video streams and ensuring their continuity• Encoding server configuration and installation• Video and other electrical equipment… Show more • IT equipment installation, configuration, repairs and maintenance• Server and network software installation, troubleshooting and maintenance• PC installation, troubleshooting and maintenance• Physical network related tasks (patching, device installation, ports assignment)• Streaming physical devices and protocol configuration• Creating video streams and ensuring their continuity• Encoding server configuration and installation• Video and other electrical equipment installation, configuration, repairs andmaintenance• Server rooms maintenance• CCTV Cameras configuration and installation• Data centers hardware and rack infrastructure Show less
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Technical & Network Support Specialist"Nork" Technology Center Nov 2020 - May 2021Yerevan, Armenia• Deliver advanced technical support for complex hardware, software, and network issues.• Diagnose and resolve intricate technical problems through comprehensive analysis and remote tools.• Execute installation, configuration, and optimization of IT systems and software solutions.• Collaborate with cross-functional IT teams to troubleshoot and address high-level technical challenges.• Manage and track support tickets, ensuring efficient resolution and detailed follow-up.•… Show more • Deliver advanced technical support for complex hardware, software, and network issues.• Diagnose and resolve intricate technical problems through comprehensive analysis and remote tools.• Execute installation, configuration, and optimization of IT systems and software solutions.• Collaborate with cross-functional IT teams to troubleshoot and address high-level technical challenges.• Manage and track support tickets, ensuring efficient resolution and detailed follow-up.• Participate in the creation and implementation of IT policies and procedures to streamline support operations.• Perform routine maintenance and updates on IT systems to ensure optimal functionality.• Assist in the deployment of new technologies and software, ensuring smooth integration with existing systems. Show less -
Junior Technical & Network Support SpecialistQ-Group Jul 2019 - Oct 2019Ереван, Армения• Provide technical support for hardware, software, and network issues.• Assist in the installation and configuration of IT systems and infrastructure.• Troubleshoot and resolve technical problems efficiently and professionally.• Document technical processes, solutions, and troubleshooting steps.• Collaborate with senior specialists to develop and implement technical solutions.• Support internal and external users with technical queries and issues.• Participate in the… Show more • Provide technical support for hardware, software, and network issues.• Assist in the installation and configuration of IT systems and infrastructure.• Troubleshoot and resolve technical problems efficiently and professionally.• Document technical processes, solutions, and troubleshooting steps.• Collaborate with senior specialists to develop and implement technical solutions.• Support internal and external users with technical queries and issues.• Participate in the maintenance and optimization of IT systems.• Maintain a high level of customer service and communication.• Ensure technical issues are resolved in a timely manner. Show less
Gor Stepanyan Education Details
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Yerevan State College Of InformaticsComputing Machines | Complexes | Systems | Networks -
Tumo Center For Creative Technologies
Frequently Asked Questions about Gor Stepanyan
What company does Gor Stepanyan work for?
Gor Stepanyan works for Evolution
What is Gor Stepanyan's role at the current company?
Gor Stepanyan's current role is Encoding, Network & Technical Support Specialist.
What schools did Gor Stepanyan attend?
Gor Stepanyan attended Yerevan State College Of Informatics, Tumo Center For Creative Technologies.
Who are Gor Stepanyan's colleagues?
Gor Stepanyan's colleagues are Zhaneta Manukyan, Nanuka Gelashvili, Justin Vella, Rolands Mera, Mark Hothersall, Gabriela Rangel Silveira, Natalia Bitca.
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