Steph A. Email & Phone Number

London, England, United Kingdom

The Department of Work and Pensions main goal is to help people within the community to move from benefits to the world of work. My experience here has helped me to confidently connect with a diverse group of individuals, as well as cater to all their individualistic needs. Key Duties and Responsibilities:• Fortnightly contact with claimants to verify ID, set job commitments, review work searches and signpost them opportunities• Working with third parties to refer claimants to job opportunities and methods in which they can develop their skillset (e.g., National Careers Service, Job Finding Support and Job Entry Targeted Support)• Daily administration tasks such as Booking claimants their next appointment, responding to any journal messages claimants leave on their account, responding to any emails and messages on Teams• Supporting claimants with any financial support (e.g., Debt and Money Management, Providing Advances, Flexible Support Funds)• Liaising with other teams when necessary to communicate important and sensitive information• Being lead point of contact for colleagues when caseloads need covering• Analysing evidence provided by claimants during the verification process of their claim (e.g., Tenancy Agreements)

London, England, United Kingdom

As the British Transport Police is a special police force and its core mission is to safeguard people, the training period often proved to be quite challenging but also very rewarding. My experience here helped me to confidently work in a diverse group of individuals and communicate with others at all levels. Furthermore, it enabled me to improve my understanding on how to use sensitive information and my proficiency within IT. Key Duties and Responsibilities:• Undertaking regular law exams to test knowledge• Taking part in scenario training to aid understanding and physical ability of acting as a first point of call for people• Ensuring needs of colleagues and management were being met• Taking part in investigative sessions consisting of using intel, data, information and evidence utilised by law enforcement• Conveying sensitive matters in an appropriate manner to individuals• Training to efficiently use multiple policing programs such as NICHE, KIMS and N-Calt

Tottenham

Working for a large and busy multi-national company like IKEA, required me to adapt to working well under pressure, given that my job was in a very fast-paced environment. My time here, has further developed my team working skills, as well as my ability to effectively work alone. In addition to this, working at IKEA strengthened my leadership skills and my capability of dealing with challenging issues whilst remain calm. Key Duties and Responsibilities:• Keeping the customer as my core focus whilst taking the suitable measures to optimise sales• Ensure efficient and good operations set by management for the day were being met• Ensuring my area of responsibility is clean, tidy and inviting for customers• Overseeing and organising the layout of the department when new seasonal stock arrived• Organising products, whilst ensuring they were in perfect condition and correctly priced at all times• Understanding and contributing to my department’s action plans, and supporting the goals and targets set by management

Tottenham

- Working in the KnowHow Repairs department, my job consisted of dealing with customer complaints with regards to damages and issuing these repairs to engineers- I regularly authorised returns for items that were faulty, whilst also handling small in-store repairs at hand and computer set-ups for customers

Tottenham

- Worked within the Paint Decor department throughout the weekdays and within the Showroom section on the weekends. Had to ensure both departments were kept to pristine conditions and efficiently stocked up. - Provided customers with all help needed, whilst inputting orders and taking payments correctly

Bachelor Of Science - Bsc, Criminology, Upper Second-Class Honours (2:1)

A-Levels

Grades: ICT - A Religious Studies - A Business Studies - C

Gcse’S

Activities & Societies: School Prefect - Ensured the registration of parents and students were done throughout open evenings and parents.