Stephanie Agthe Email & Phone Number

Tucson, Az, Us

Works closely with the business to comprehend priorities and strategies, aligning them with learning objectives to develop targeted and effective learning solutions. Takes charge of developing comprehensive project scopes and documentation of business requirements. Enhances employee competencies and performance by delivering impactful learning support (onboarding & incumbent). Collaborates with peers in Talent Skills Development, the Curriculum Development & Instructional Design Team, and Business Partners to identify skill requirements, assess gaps, and anticipate future skill sets. 2024 Projects/Stretch Assignments:• Voice of the Employee (VOE) Leader Support Project Team Member• Change Companion Project: a Generative AI chat-based coaching tool that provides Leadership advice on navigating the change curve for self and team • Co-Lead 2024 People Solutions (HR) Summit: Communications & Visual Assets

Tucson, Arizona, United States

Collaborated with Customer Care leadership teams and key stakeholders to conceptualize, create, implement, and oversee leadership, coaching, and performance optimization management programs. Ensured seamless integration of Cox brand, Inclusion, Diversity, Equity, and principles into all coaching and leadership deliverables.2022-2023: Program Manager, Change Enablement & Leadership DevelopmentLed the development and implementation of a customer care performance optimization platform, Full launch returns of $3.5M in operational efficiencies and performance improvements.2021: Employee career growth program (GROW Care) & Digital Leader Performance Optimization Playbook Launch. This initiative resulted in a notable 3% improvement in Employee Opinion Survey results, showcasing the program's impact on employee satisfaction and engagement.

Tucson, Arizona, United States

Field Sales Manager for Third-Party Solution Specialists, Cox Authorized Retailers, and Local Dealers for the Southern Arizona Region (7 locations). Responsibilities included selecting and retaining teams, influencing vendor contractors to promote, market, and sell Cox Communications products, and providing training and development to ensure teams met sales quotas and customer experience goals.Achievements:- Q3 2020 Rising Star Award, West Field Sales- Q4 2020 Rising Star Award, West Field Sales- Improved ICE order entry utilization rates by 432% for Southern Arizona (SoAZ) Exclusives within 4 months of starting the role- In 2020, led Southern Arizona Exclusives, Military & Local Dealers to 130% to Revenue & 121.5% to Product Sales Units targets.

Denver, Colorado, United States

Led a dynamic team consisting of 5 Leadership Effectiveness Managers and 25 global BPO Sales Coaches. Formed strategic partnerships with Call Center Senior Executives across 4 Divisions to enhance leadership efficacy and drive KPI gains. Orchestrated and facilitated leadership development programs to expedite the achievement of corporate mobile sales and service goals, fostering a culture of sustainable continuous improvement.In 2019, spearheaded 30 Leadership initiatives across 17 domestic and 9 international sites, resulting in a remarkable 20% improvement in Mobile sales lines and revenue, a 15% advancement in call quality, a notable 30% reduction in employee churn, and an impressive 50% surge in utilization for a corporate performance management platform.

Denver, Colorado, United States

Optimized sales performance through leadership development and training across Inbound Sales, Billing, and Tech Support Channels. Led a team of 5 Sales Effectiveness Managers. Partnered with Division, and BPO Leaders to align on a single strategy to achieve Sales goals. Designed Xfinity Mobile Sales Strategies.

Colorado Springs, Colorado, United States

• Delivered and exceeded set Retention and Sales KPI’s for the West Division Loyalty Centers of Excellence (COE)• Tracked, analyzed, and built reporting for key performance indicators to design departmental initiatives in order to achieve organizational goalsKey accomplishments:-Designed and implemented Loyalty Frontline Sales Training programs-Designed and executed a Retention Call Flow with an iPad PDF clickable form that increased the number of coaching sessions from 4 to 8 interactions per month.

Leader for 11 Retention Supervisors who each managed teams of 10 - 15 Customer Experience Associates.

Responsible for leading 11 Customer Service and Technical Repair Supervisors who each managed teams of 10 - 15 Customer Experience Associates.Led the call center team to achieve and deliver an exceptional customer experience by investing in an excellent employee experience. Supported a culture of recognition through coaching and development of frontline employees.

Colorado Springs, Colorado, United States

Core Responsibilities:- Contact Center onboarding training (Sales, Retention, Customer Care, Collections & Repair Tier I, II & III)- Direct Sales, Business Services, Media and Retail on-boarding- Sales, Retention, Product Fluency and Biller upskill training - Frontline Supervisor Coaching training- 50% domestic travel- Regional training program development- Virtual Train the Trainer sessions (Webex)

Bachelor Of Applied Science - Bas, Organizational Leadership & Regional Commerce, 4.0

Activities and Societies: Transfer Student Mentoring

Masters Of Psychology, Industrial And Organizational Psychology, 4.0

Activities and Societies: Alpha Chi