Steph Ainsworth Email & Phone Number

Pella, IA, US

Oskaloosa, Iowa, United States

United States

Pella, IA

Pella, Iowa, United States

Pella

Pella

-Guide new team members through Customer Service Onboarding by providing guidance on product, processes, systems, and creating a quality experience for customers.-Create, update, and implement training for teams within Customer Service and other areas of the business. -Projects: Standard Work; Problem Solving Certification (in process); Centralization

Pella, IA

-Provide coaching, feedback, and development opportunities to team members throughout Customer Service while understanding and meeting the needs of our teams.-Projects: Centralized Call Center Beta, Contact Center Onboarding, Cross Functional Assistance, Team Member Mentoring, JDRF

Pella, IA

- Assist Team Members, Sales Reps, Service Techs, Branch Contacts, and Homeowners in resolving basic to escalated issues via phone and email.- Knowledgeable through multiple product lines.- Worked with others throughout the organization to resolve customer issues.- Provided training for Customer Service and other areas of the business on various.

Pella, IA

-Assist Homeowner’s and Store Associates alike in providing up to date product information and offering.-Assist Homeowner’s in setting up service and receiving parts.-Liaison between store associates, Quoting, and Order Entry.-Projects included: Microsoft mail merge to distribute up-to-date information to the NA Sales Reps. Simplified and organized parts.

Des Moines, IA

-Provide secretarial services for the eICU medical staff.-Admitted and discharged patients from the system, filed paperwork, ran multiple office machines, and answered multiple phone lines.-Trained all new hire associates and completed projects assigned by the director.-Managed multiple tasks successfully by monitoring heart rate and rhythms for up to 40.

Bachelor’S Degree, Political Science And Government

High School Diploma