Steph B. Email & Phone Number

Lake Louise, Ab, Ca

Lake Louise, Alberta, Canada

- Turndown guest rooms while adhering to standards and anticipating guest needs- Clean stayover and departure rooms - Restock linen rooms on floors with fresh towels, sheets, and robes- Work with the team to complete various projects as needed- Maintain excellent adherance to Fairmont/LQA standardsCrossed trained as : Houseperson, Linen Sorter, Room Attendant (Including Fairmont Gold)*at the Fairmont Château Lake Louise

Self-employed professional visual Artist, poet and graphic designer.Sale of paintings, poetry books and consulting/design services.Responsible for all aspects of the business (bookkeeping, taxes, inventory, marketing...)

Banff, Alberta, Canada

at the Fairmont Banff Springs- Trained new Room Attendants- Inspected rooms- Provided one-on-one coaching as needed to hone certain skills- Help instill the reflex to anticipate guest needs - Provide an introduction to LQA/Forbes and internal standards

Banff, Alberta, Canada

at the Fairmont Banff Springs- Cleaned guestrooms while adhering to hotel and LQA/Forbes standards- Provided turndown and late stayover service to guests- Anticipated and responded to guest needs- Maintained a very high score for internal quality audits (95-100% avg)- Proudly kept a clean backspace, cart, bucket and vaccuum- Ensured the cleanliness of my section(s) public areas (hallway, sitting areas...)- Participated in the Preventative Maintenance of guest rooms (deep clean)- Actively participated in a variety of projects- Worked in every room type and floor of the hotel, notably : Fairmont Gold, Signature Suites, Terrace Suites

Sudbury, Ontario, Canada

Provided house cleaning, deep cleaning, and basic landscaping services to homeowners and landlords. Specialized in deep cleans and home organisation.

Guided and worked closely with GMS creatives in the creation of visual marketing assets for various clients. Projects included new branding, deck/slide creation, logo design, and consulting

Sturgeon Falls, Ontario, Canada

Sudbury, Ontario, Canada

Provision of a wide range bookkeeping services to small businesses, charities, and individuals, including remittance preparation, payroll, benefits administration, file system management/organisation, Excel templates, and QuickBooks support. Created custom databases for clients using FileMaker Pro to manage lists of people, transactions, and other data more efficiently.

Verner, Ontario, Canada

As the Creative Director (Owner-operator) of Tourblanche Comms, I provided graphic design, web design, and print brokering services to small businesses and individuals. I managed a team of 5 contractors while overseeing all aspects of the business.Provided graphic and web design services to small businesses and individuals.

Sudbury, Ontario, Canada

Managed all aspects of the student newspaper from HR, publishing, editing, writing and design.

Sudbury, Ontario, Canada

As VP of the AEF (Laurentian's francophone student union), I ensured smooth delivery of benefits and services to our membership. Ensured the management of the transit pass, health plan, discount cards, with our partners. Oversaw two staff members and collaborated to ensure excellent customer experience, while modernizing internal procedures.

B.A. (Not Completed), Liberal Arts

Part-time

Certificate, Flight Attendant - Small Planes (Ct201)